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Shea Homes · 2 weeks ago

Community Sales Representative (New Home Sales)

Charlotte, NC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Shea Homes is a company focused on new home sales, and they are seeking a Community Sales Representative to provide exceptional customer service and assist buyers throughout the home purchasing process. The role involves marketing and selling new homes, managing customer relationships, and ensuring a smooth escrow process.

Building MaterialReal Estate

Responsibilities

Conduct all aspects of Shea Homes’ business at onsite locations, including marketing and selling new homes and customer service from before sale through customer’s close of escrow and move-in

Backlog management: using SalesForce application: Track contingencies and loan approval deadlines, Ensure safety and security of buyers on site, Respond to customers’ concerns during construction process, Assist buyers through entire purchase process, Meet with buyers to finalize option selections, Work closely with lender to ensure smooth approval and closing process, Work closely with Design Studio to facilitate smooth selection of upgrades and ensure accuracy of upgrade installation

Establish and achieve marketing and sales goals consistent with company goals by using SalesForce.com: Self-prospect and use SalesForce.com to turn prospects into buyers, Greet, register and tour prospects using the Foundations sales approach, Generate contracts, addendums, price and premium adjustments, incentives in SalesForce.com, Explain various sales documents and attachments to customers, Work closely with the customer to find the company’s product that best meets the customer’s financial and family needs, Maintain positive relationship with prospective buyers, customers and realtors to help facilitate referrals and evangelical buyers, Walk available lots to assist with premium pricing recommendations, Hold Open Houses when needed, Learn and understand all facets of home construction process, differences in plans, elevations, options and pricing for products

Perform administrative duties: Maintain condition of models, inventory, sales office, signs, marketing material, etc., Monitor and report cleaning crew performance, Order and maintain inventory of supplies and sales materials, Update inventory in company systems and on multi-list, Accurately report weekly sales and traffic in SalesForce.com, Provide continual evaluation of company policies, processes and procedures, Train and supervise other Community Representatives on company policies and proper procedures relating to paperwork and sales activities, Review sales documents for accuracy and provide compliance feedback to the company

Tracking competition/marketing and market research: Maintain current knowledge of competitors’ products and neighborhood amenities and incorporate that information into promotional and marketing activities, Compile and submit required competitive information to Sales Management, Prepare for Quarterly Community Review meetings, Create and initiate new marketing and promotional ideas and strategies

Ongoing training: Embrace the Foundations sales training program, Attend seminars and workshops to continually enhance professional knowledge and to assist with maintaining a competitive edge for the company, Attend and participate in training scheduled by the corporate office, Attend weekly sales meeting per calendar to be distributed in advance on weekly agendas, Sign up buyers per phase and attend training as scheduled

Train and supervise Tour Center Assistants as needed: Leave detailed community book for easy reference; review book frequently for updates

Minimum of one construction / sales meeting per week: Maintain close communication with the Construction staff at all times

Qualification

Real estate licenseSalesForceNew home sales experienceConstruction knowledgeMicrosoft Office SuiteTeam-orientedInterpersonal skillsCommunication skillsOrganizational skillsTime management

Required

High School diploma required

valid, active real estate license for North Carolina

Two or more years' experience in new home sales preferred

Must be team-oriented

basic computer skills to include sales office software such as SalesForce and Microsoft Office Suite: Word, Excel, Outlook

good interpersonal and communication skills

excellent organizational, prioritization and time management skills

Must be able to work extended hours as needed

Have the computer skills necessary for reporting, SalesForce.com application input, escrow follow-up and memos

Need to walk all homesites for pricing recommendations

Must be able to lift items that weigh 25 pounds

Must be able to stand or sit for extended periods of time

Must be able to file paperwork and binders

All Community Representatives are expected to maintain a program for their own professional development by creating, maintaining and executing their Professional Development Plan per Company and J.F. Shea Co., Inc. standards