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C8 Health · 17 hours ago

Implementation Specialist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

C8 Health is a platform for implementing best practices in healthcare organizations, utilizing AI to enhance care consistency. The Implementation Specialist will manage the onboarding process for clients, ensuring high-quality delivery and effective communication with stakeholders.

CollaborationHealth CareHospitalMedical

Responsibilities

Manage the end-to-end platform configuration of onboarding clients, aligning client needs with company goals while maintaining an exceptional customer experience

Ensure all stakeholders understand the value of the platform and are motivated to push the onboarding process forward at all times

Ensure implementations are completed on schedule, prioritizing assigned tasks based on Go Live Date

Understand client expectations, communicating with the Customer Success Manager to assure all needs are properly scoped and planned for, including any specific customizations

Proactively plan for timeline management, risk mitigation, and issue resolution while serving as the escalation point for configuration specific challenges during onboarding

Maintaining strong relationships with both our customers as well as our internal teams, promoting open communication and effective collaboration

As the person responsible for the technical onboarding in the company, you will be accountable to define and continuously improve this process, including articulating pain points and potential opportunities for automation, thereby significantly impacting client onboarding efficiency and scalability

Identify and address challenges that impact the success of our customers

Qualification

Account managementImplementation experienceProject managementAPI integrationsJiraHubspotGoogle Work SuiteAttention to detailCommunication skillsCross-functional collaboration

Required

2+ years experience in account management / implementation

2+ years experience working with clinicians in hospital based healthcare

Desire to work in a high growth startup environment with the will and ability to bring in experience, knowledge and best practices for account set-up

Skilled in managing and executing detailed implementation plans, breaking down tasks, mapping dependencies, and identifying the critical path to success

Strong project management skills, with experience using tools like Jira, Hubspot, and Google Work Suite

Familiar with processes that include API and SFTP integrations

Highly organized with an ownership mindset, proactive and self-driven with the ability to multitask and prioritize different assignments, while focusing on project execution, and with a 'can-do' attitude

Organizationally savvy, maneuvering comfortably through complex policy, process, and people-related organizational dynamics; anticipating land mines and planning your approach accordingly

Rebound from setbacks and adversity when facing difficult situations. Handle and manage crises effectively

Adapt your approach and demeanor in real time to match the shifting demands of different situations which may call for different approaches

Eager to learn and dig deep into the technical aspects of the platform with a strong and consistent attention to detail

Active listener with excellent verbal and written communication skills

Experience working cross-functionally with internal support, creative, product, and sales teams

While most of the work will be remote and independent, this position may involve approximately 1-2 days of domestic travel 2 times per month