Carl Warren & Company ยท 16 hours ago
Claims Manager
Carl Warren & Company is a nationwide Third-Party Administrator specializing in property and casualty claims management. The Claims Manager will lead, train, and support claims adjusters handling public entity claims, ensuring compliance and quality while partnering with management to meet client goals.
Responsibilities
Train and guide claims adjusters on Carl Warren claim handling standards
Audit and review files to ensure quality and compliance
Direct adjusters toward appropriate claim resolution
Monitor customer service and address issues
Support adjuster development and engagement
Collaborate with management on claim and litigation strategy
Attend in-person client meetings as required
Participate in in-person team meetings
Travel as needed
Perform other duties as assigned
Qualification
Required
Communication Skills
Problem Solving & Decision Making
Customer Service
Interpersonal Skills
Strategic Thinking
Functional / Technical Expertise
Leadership and coaching experience
Strong knowledge of Property and Casualty claims
Strong analytical and organizational skills
Proficiency with Microsoft Office and claims systems
Ability to manage competing priorities
Five or more years handling Property and Casualty claims
Three or more years leading or supervising staff
Ability to obtain and maintain required adjuster licenses
Preferred
Litigation experience
Knowledge of public entity claims
Five or more years of public entity experience
Litigation management experience
College degree
Insurance designation
Benefits
401k with employee match
Medical, dental, vision, life, and disability insurance
Paid Time Off
Paid Holidays
Paid Sick Leave
Professional development programs
Work-life quality and flexibility