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Meriplex · 1 day ago

Network Engineer

Houston, TX

Full-time

Onsite

Senior Level

7+ years exp

Meriplex is a company focused on providing managed services, and they are seeking a Network Engineer to support various networking technologies. The role involves troubleshooting complex issues, managing client expectations, and leading projects to deliver high-quality customer service.

Information Technology

Responsibilities

Provide professional IT support to customers with a focus on customer service aimed at high renewal rates

Manage internal and external client expectations

Perform customer follow-up to verify final resolution and determine satisfaction level

Ensure teams meet expectations of customer Service Level Agreements (SLA)

Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary

Drive problem investigations and resolution as required

Function as frontline technical resource for “best practice” solutions and update stakeholders on service operations

Provide guidance & leadership to junior Network Analysts, Network Professionals and Systems Administrators

Assist with Managed Services Operations Center requests and trouble tickets on an as needed basis or on a scheduled rotation basis

Provide support for customer networks across multiple technologies and vendors including Velocloud SD-WAN, Meraki, Cisco, Juniper, Fortinet, Microsoft, VMware, and more

Qualification

UCaaS/VoIPNetworkingWindows ServerVMwareFirewall technologiesRoutersSwitchesTroubleshootingProblem solvingCommunication skillsTeamworkInterpersonal skillsTechnical leadership

Required

7+ years of professional IT experience

Hands on experience installing, upgrading, and maintaining UCaaS/VoIP products

Hands on experience with Routers, Switches, Wireless and Firewall technologies

Advanced Administration and Troubleshooting of Windows Server, Windows 10, VMware, Exchange Server, Data Backup technologies, SAN technologies, Advanced network troubleshooting

Excellent problem solving, troubleshooting, and debugging skills

Excellent written and verbal communication skills

Able to work within a customer oriented, positive team environment

Strong interpersonal, oral, visual, and written communication skills for communications to technical and non-technical staff