Savers | Value Village · 1 week ago
Associate Director, Program Management
Bellevue, WA
Full-time
Hybrid
Lead/Staff, Director/Executive
$160K/yr - $241K/yr
10+ years expSavers | Value Village is one of the largest for-profit thrift operators in the United States, Canada, and Australia, focused on championing reuse and inspiring a future where secondhand is second nature. The Associate Director of Program Management will lead a team of IT project and program managers, ensuring the delivery of solutions that support enterprise business functions and overseeing the Savers Enterprise Project Management Office.
E-CommerceSecondhand Goods
Responsibilities
Lead the Project Management Office, including EPMO managers, program and project managers, and business systems analysts
Lead the IT Field Deployment Services (FDS) team to support store grand openings, ensuring customer service, process optimization, and successful project delivery for every store opening
Oversee the EPMO processes and standards throughout the full project lifecycle (initiation, planning, execution, monitoring, closure). This includes intake, prioritization, project resourcing, monitoring, reporting and steering committee review
Ensure project teams translate incoming project demand into clearly defined scope, resulting in actionable deliverables, successful execution, and effective closure
Maintain accountability for overall project portfolio health (schedule, scope, resource, budget) and serve as an escalation point for issues
Champion and implement Continual Service Improvements (CSI) for the EPMO, including improved prioritization methods and enhanced project closure processes
Drive innovation in EPMO practices by leveraging industry best practices, emerging technologies, frameworks, tools and methodologies
Provide strategic project guidance and leadership to business stakeholders, ensuring alignment with organizational strategy and objectives
Deliver EPMO portfolio reporting to executive leadership and management. Enhance reporting and analytics capabilities using data-driven insights to support strategic decisions, proactively manage risks, optimize resource allocation, and drive business outcomes
Lead cross-functional collaboration, fostering a culture of cooperation, innovation, and shared accountability for achieving organizational objectives
Ensure EPMO Steering Committee sessions are informative, actionable, and support critical decision-making. Present new project proposals and communicate project updates
Manage and comply with SOX and ITGC requirements related to project delivery
Qualification
Required
Demonstrated ability to oversee multiple, diverse engagements simultaneously
Excellent people management, mentorship, and team building skills
Proven ability to work and communicate effectively with C-Level Executives
Strong partnership skills and align with enterprise functions
Ability to build business cases for project initiatives
Confidence in managing challenging stakeholder demands, escalations and high-impact decisions
Strong sense of accountability and ownership with a focus on adding organizational value
Proven ability to navigate complex, ambiguous, multifaceted environments
Extensive experience as both a second-level manager and hands-on project management contributor
Commitment to understanding Savers core business and adapting quickly to evolving needs
Knowledge of project management, enterprise systems, agile and scrum methodologies, leadership, and technical knowledge
Bachelor's degree in business administration, Computer Science, or equivalent experience
10+ years' experience in Project Management
5+ years team leadership experience required
Prior PMO leadership experience required
Preferred
PMP Certification preferred
Benefits
Healthcare Plans
Paid Time Off
Team member discounts
Flexible spending accounts
Employee Assistance Program (EAP)
Retirement Plan
Life insurance
Annual Bonus
Performance Merit Increases
Disability Insurance
Parental Leave
Company
Savers | Value Village
As the largest for-profit thrift operator in the U.S.
10001+ employees
H1B Sponsorship
Savers | Value Village has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$138.75M2025-05-14Post Ipo Secondary· $138.75M
2023-06-29IPO
2021-03-25Acquired
Recent News
2025-12-30
New Orleans CityBusiness
2025-12-29
The Orlando Sentinel
2025-12-26
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