Sr. ServiceNow Business Analyst jobs in United States
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Accenture Federal Services · 3 weeks ago

Sr. ServiceNow Business Analyst

positionWashington, DC
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$98K/yr - $185K/yr
date5+ years exp

Accenture Federal Services is dedicated to enhancing the operations of the US federal government through technology and innovation. As a Senior ServiceNow Business Analyst, you will assess organizational needs, design integrated processes, and collaborate with teams to translate business requirements into technical solutions on the ServiceNow platform.

ConsultingFinanceInformation TechnologyManagement ConsultingOnline PortalsProfessional Services
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Analyze organizational needs and design technology-integrated processes and systems
Assess current business operations, identifying customer requirements and defining future-state solutions that align with organizational goals
Research, gather, and synthesize information to optimize business models for efficiency and effectiveness
Collaborate with cross-functional teams to translate business needs into technical requirements
Support agile development projects on the ServiceNow platform
Gather requirements and conduct functional testing
Adapt to project demands, focusing on agile development and process optimization

Qualification

ServiceNow architectureRequirements gatheringFunctional testingAgile developmentServiceNow CSM experienceServiceNow CSA certificationProactive approachDetail-orientedCollaboration skills

Required

Deep understanding of ServiceNow's architecture and capabilities
5+ years of experience supporting requirements gathering and functional testing for agile development projects in ServiceNow
ServiceNow Public Sector Digital Services (PSDS) OR Customer Service Management (CSM) experience
Familiarity with NowAssist and Virtual Agent capabilities
ServiceNow Certified System Administrator (CSA)
Active secret clearance required

Preferred

Certified Scrum Master (or equivalent)

Benefits

A wide variety of benefits

Company

Accenture Federal Services

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Accenture Federal Services is a leading US federal services company and subsidiary of Accenture.
dateFounded in 1989
location
Arlington, Virginia, USA
people-size10001+ employees
web-link
https://www.afs.com

Funding

Current Stage
Late Stage

Leadership Team

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Ron Ash
CEO and Chairman of the Board
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Bharat Patel
Managing Director, AI Missions
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