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Bvlgari · 19 hours ago

Supervisor, Topanga, California,

Topanga, CA

Full-time

Onsite

Mid, Senior Level

$35/hr - $41/hr

3+ years exp

Bvlgari is a luxury retail company seeking a Supervisor to set the gold standard on the sales floor. This role focuses on mentoring the sales team, ensuring an impeccable client experience, and achieving sales targets while maintaining operational excellence.

FashionJewelryTextiles

Hiring Manager

De Shawn G.

Responsibilities

Serve as a guiding beacon for Client Advisors, offering mentorship on selling and client engagement techniques

Showcase in-depth product knowledge coupled with exemplary selling skills and brand passion

Enhance customer experience and boost sales conversions by assisting the sales team on the floor

Serve as a guiding beacon for Client Advisors, offering mentorship on selling and client engagement techniques

Embrace a team-player attitude by actively contributing to store objectives and fostering a positive, inclusive work environment

Commit to achieving monthly and yearly sales targets and KPIs

Foster relationships with existing clients and introduce new customers to the Bulgari brand

Execute CRM activities as directed, enhancing client relations

Collaborate with management on potential community engagement and events for increased brand visibility and loyalty

Facilitate after-sales activities (exchanges, repairs, etc) with finesse

Identify and cultivate High Net Worth Individual (HNWI) sales and track related metrics

Monitor sales team KPIs, providing strategic interventions to achieve across-the-board targets

Enhance sales techniques and actively lead on the sales floor through guidance, client engagement, and events

Stay updated with industry trends and the competition to seize sales opportunities

Train the sales team in leveraging CRM tools for sustained repeat business and adjust strategies based on analytical insights

Inspire the sales team to achieve KPIs and enhance client relations

Regularly evaluate and provide feedback to the sales team on client interactions, focusing on unique client experiences and exceptional service

Collaborating with the Store Director and/or Assistant Manager to foster career growth and ensure the sales team is prepared for future opportunities

Qualification

Luxury retail experienceSales team leadershipClient engagement techniquesCRM tools proficiencyHigh Net Worth Individual salesStrategic agilityRetail market knowledgeTeam player attitudeMentorship skillsCommunication skillsFlexibility

Required

Minimum of 3 years in a comparable role, ideally in the luxury retail sector

Demonstrated strategic agility and an aptitude for leading and inspiring teams

A proven record of achieving exceptional business results

Ability to strategize, make rapid decisions, and implement practical business actions

Solid background with a focus on nurturing and empowering diverse teams

In-depth understanding of the local retail market, with skills in client development and establishing industry relationships

Familiarity with retail software like (Beanstore, Salesforce, and SAP)

Flexibility to work evenings, weekends, and holidays when necessary

Preferred

Experience in High Jewelry and Watches sales is advantageous

Benefits

Full range of medical, financial, and other benefits

401(k) eligibility

Various paid time-off benefits

Company

Bvlgari

Glassdoor3.8

Founded in 1884 by Sotirio Bulgari as a single jewellery shop in the capital city of Rome, Bulgari’s name has today become emblematic of Italian excellence.

Founded in 1884

Rome, Lazio, ITA

1001-5000 employees