ujet.cx · 2 days ago
Partner Program Manager
United States and Porto, PT
Full-time
Hybrid
Mid Level
$70K/yr - $80K/yr
3+ years expUJET is a leader in AI-powered contact center innovation, delivering a cloud platform that enhances customer experience. The Partner Program Manager will oversee the operational structure and strategy of the partner program, ensuring effective communication and support for partners, while collaborating with various teams to drive AI-first revenue.
Artificial Intelligence (AI)Cloud Data ServicesInformation TechnologySoftware
Responsibilities
Own the structure and mechanics of the UJET Partner Program. This includes defining and maintaining partner tiers, benefits, and requirements to ensure a unified, logical structure across all partner types (Channel, Alliances, TSDs)
Lead a "one-to-many" communication strategy to ensure the partner ecosystem remains informed and engaged. You will own the execution of quarterly partner webinars, release note distribution, and newsletter updates
Manage the partner portal and operational tools, ensuring partners have seamless, self-service access to the resources they need, driving efficiency for the wider sales team
Serve as the primary liaison to the Marketing team to standardize sales assets. You will build and tailor collateral and "ready-to-sell" kits for partners, ensuring the sales team utilizes approved, scalable materials
Design and execute scalable partner marketing campaigns that can be deployed across the partner base efficiently
Coordinate the logistical and programmatic elements of partner events and webinars, ensuring alignment with the overall Go-To-Market (GTM) strategy
Operationalize the technical side of partnerships by defining processes for provisioning sandbox environments, managing API documentation access, and streamlining integration workflows
Collaborate with the SVP of Biz Dev & Strategic Programs on strategy, pricing models, and offers to ensure new products (specifically AI/Spiral) are packaged effectively for the partner channel prior to launch
Act as the central node between the Partner team and internal stakeholders (Legal, Finance, Product), ensuring that the partnership lifecycle—from strategy to contract—is efficient and standardized
Qualification
Required
3-5 years in Partner Operations, Program Management, or Field Marketing, preferably within a SaaS or CCaaS environment
Strong proficiency with Generative AI tools (e.g., ChatGPT, Claude, Gemini) and knowledge management tools (e.g., NotebookLM) to accelerate content creation, summarize data, and streamline operational workflows
A proven track record of designing and implementing scalable, repeatable processes that drive business efficiency
Strong ability to create decks, one-pagers, and enablement materials that effectively communicate value to a partner audience
Comfort working with technical concepts (APIs, integrations) to help operationalize technical partner onboarding
Ability to work cross-functionally to reduce dependencies on shared resources (like Central Marketing) by driving initiatives forward independently
Benefits
Medical
Dental
Vision
401(k) plan
Commuter benefits
And more
Company
ujet.cx
Great experiences aren’t luck, they’re engineered from the foundation up. At UJET, we believe modern CX rests on three non-negotiables: 1.
201-500 employees
H1B Sponsorship
ujet.cx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$176.6MKey Investors
Sapphire VenturesGoogle VenturesKleiner Perkins
2024-09-24Series D· $76M
2020-06-24Series C· $55M
2018-02-13Series B· $25M
Leadership Team
Vasili Triant
CEO
Ian Peters-Campbell
Chief Technology Officer
Recent News
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Company data provided by crunchbase