Chewy · 19 hours ago
OB Escalation Specialist
Goodyear, AZ
Full-time
Onsite
Entry Level
1+ years expChewy is seeking a highly motivated Escalation Specialist to join their team in the PHX1 Fulfillment Center. The role involves serving as a liaison between the warehouse and Customer Service, resolving operational issues, and driving process improvements to enhance customer experience.
E-CommercePetRetail
Responsibilities
Serve as liaison between the warehouse and Customer Service working on OB exception issues including walk-throughs, item checks, warehouse packaging complaints
Resolve issues through a ticketing system in a timely manner so that customer impact is prevented or minimized
Analyze issues related to the OB exceptions and drive process improvement to reduce defects going forward
Partner with the Inventory Control Department to improve inventory accuracy and customer experience
Collaborate with OB leaders to communicate issues where communication and feedback is needed for the team
Use the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
Responsible for achieving all operational goals
Ability to develop and share standard methodologies and documented processes across the shifts and network
Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
Qualification
Required
1-3 years prior experience in an Inventory Control role or a warehouse problem solving position
Ability to prioritize opposing priorities with tight deadlines
Strong quantitative and analytical skills required
Excitement for working in a start-up environment with high level of ambiguity and change
Metrics driven approach
Customer service obsession, with willingness to go above and beyond to satisfy customer needs
Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
Validated ability to quickly adapt and drive the right results using data
Highest levels of integrity and ethics
Must be flexible to work weekends and/or nightshifts
Strong proven understanding of Microsoft Word, Excel and PowerPoint
Ability to work in both a team environment as well as independently, sometimes in ambiguous situations
Able to handle a fast-paced, changing environment workplace
Ability to stand/walk up to 12 hours per day
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (209)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Michael Hyman
Vice President
Jim Nelson
Director
Recent News
The Motley Fool
2025-12-17
The Motley Fool
2025-12-14
Company data provided by crunchbase