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Essity · 20 hours ago

Design Pattern Maker/ Customer Service

Hickory, NC

Full-time

Onsite

Entry Level

1+ years exp

Essity is a company dedicated to improving lives through innovative and sustainable solutions. They are seeking a Design Pattern Maker who will serve as a single point of contact for customers, transforming prescriptions into custom designs and ensuring high-quality service and accurate order processing.

Consumer GoodsHealth CarePersonal HealthWellness

Responsibilities

Develops custom seamed garment patterns through the use of GDS design system or through hand drawing of template patterns

For computer generated designs, makes needed modifications by applying design guidelines for pressure, stretch, and best fit shape

For orders of low volume and/or high complexity, develops the pattern by manually drawing the design on a paper. For manually drawn patterns, ensures best fit shape through the use of additional calculation and design tools

Completes audit of customer order using customer order form & prior order history to ensure an accurately designed or modified garment, making corrections as needed

Works directly with customer to resolve any issues such as discrepancies, missing information, or design questions. Makes modifications needed and records any internal errors to the appropriate department

Reviews, analyzes and makes recommendations on design issues directly to customer or to Customer Service for verification call to customer

Maintains quality of 96% or above on work processed

Supports patient record management by following procedures for retrieval, storage and maintenance of patient’s files

Interacts with customers via telephone and other media (internet, fax, e-mail, etc.) while entering orders, verifies product description, quantity, shipping and billing information with a high level of accuracy on orders

Coordinates method of shipping with the shipping carriers and other outside agencies to answer shipping questions, provide information, or expedite shipping

Creates pleasant and professional environment to promote positive interaction with both internal and external customers

Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales)

Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints

May make standard calculations to accurately compile and report statistics

Enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities and/or generate sales reports and statistics

May draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required

Other duties as assigned

Qualification

GDS design systemCustomer serviceComputer aided designApplied math skills10-key proficiencySpreadsheetsCuttingSewing knowledgeCommunication skills

Required

High school diploma or equivalent; associate degree preferred

Must be able to read, write and speak English; required for the safe and effective performance of the job

Good communication skills, oral/written as well as good reading comprehension and spelling skills

Ability to work directly with customers to prevent and resolve problems

10-key proficiency

Familiarity with computer programs including word processing and spreadsheets

Applied math skills including proficiency in fractions, decimals, and metrics

Independent judgment decision centering around patient's physiology, diagnosis, required stretch and fabric availability, as well as support style and options ordered

Understands cutting, sewing and measuring and fitting of garments for design