Braintrust · 16 hours ago
Customer Solutions Architect
United States
Full-time
Remote
Mid LevelBraintrust is the AI observability platform that helps organizations improve AI performance in production. The Customer Solutions Architect will work closely with technical teams at leading AI-forward companies to deploy and operate Braintrust, ensuring reliable performance and guiding best practices.
Artificial Intelligence (AI)Data IntegrationData Management
Responsibilities
Act as a trusted advisor to customers deploying and scaling Braintrust in production environments
Lead onboarding and implementation engagements, including assisting with setup of customer-hosted infrastructure, configuration of observability pipelines, evaluation workflows, and integrations with third-party tools
Help debug customer issues across layers (e.g., SDKs, cloud infrastructure, model outputs), coordinating with product and engineering when needed
Own proactive health checks, upgrade support, and reliability best practices for customers running self-hosted deployments
Design and document end-to-end customer evaluation pipelines using Braintrust SDKs and APIs
Build technical artifacts (scripts, templates, notebooks) that accelerate onboarding and our ability to support customers, or demonstrate platform capabilities
Consult on architectural decisions, including LLM evaluation, prompt versioning, or how to structure evals for reliability and reproducibility
Translate real-world usage and customer friction into actionable feedback for our product and engineering teams
Partner with sales, support, and engineering to ensure seamless handoffs from pre-sales to post-sales and back
Contribute to internal runbooks, implementation guides, and technical documentation
Qualification
Required
Strong interest in AI technology
Experience in customer-facing technical roles (e.g., Solutions Architect, Forward Deployed Engineer, Escalation Engineer, Technical Account Manager)
Fluency in Python or TypeScript and comfort debugging code, APIs, and infrastructure
Strong grasp of DevOps infrastructure and cloud architecture, including technologies like Docker, Terraform, Kubernetes, and major clouds (AWS, GCP, Azure)
Ability to explain technical concepts clearly to both engineers and non-technical stakeholders
Comfortable working autonomously in a fast-paced, startup environment
Preferred
Experience with self-hosted or hybrid SaaS deployments
Familiarity with LLM/AI development workflows and common tools in the ecosystem
Familiarity with Terraform, CI/CD pipelines, and networking/security best practices
Benefits
Medical, dental, and vision insurance
Daily lunch, snacks, and beverages
Flexible time off
Competitive salary and equity
AI Stipend
Company
Braintrust
Braintrust offers an AI stack to simplify the process from evaluations to data management, ensuring seamless integration into any business.
Founded in 2023
11-50 employees
H1B Sponsorship
Braintrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Early StageTotal Funding
$41.1MKey Investors
Andreessen HorowitzGreylock
2024-10-08Series A· $36M
2023-12-13Seed· $5.1M
Leadership Team
Ankur Goyal
Founder & CEO
Recent News
Greylock
2025-12-01
Seattle TechFlash
2025-09-16
Company data provided by crunchbase