Vanta · 3 weeks ago
Manager, Renewals Team
United States
Full-time
Remote
Mid, Senior Level
$189K/yr - $222K/yr
3+ years expVanta is a company focused on helping businesses earn and prove trust through continuous security monitoring. They are seeking a Manager for their Startups Renewal Specialist team to lead efforts in retention and growth for early-stage customers, developing strategies to improve Net Revenue Retention (NRR) and Gross Dollar Retention (GDR). The role involves team leadership, renewal strategy ownership, operational excellence, and cross-functional collaboration.
Artificial Intelligence (AI)ComplianceCyber SecurityInternetSoftware
Responsibilities
Lead, coach, and develop a team of Renewal Specialists who manage a high volume of accounts in our early stage startup-focused segment
Set and enforce standards for operating rhythm, forecasting, pipeline hygiene, and customer communication
Own performance management for the team, including 1:1s, skill development, quarterly business reviews, and performance improvement plans as needed
Hire, onboard, and level-up future team members as the segment continues to scale
Own overall NRR & GDR, and on-time renewal rate for the <10 employee segment
Monitor segment retention trends and create strategic interventions that reduce churn and increase product adoption
Build playbooks that guide Specialists through proactive 270/90/30-day motions, expansion motion execution, mid-cycle changes, and risk mitigation
Partner with Revenue Leadership to set quarterly targets and ensure accuracy of team-wide forecasting
Establish a scalable renewal process that balances automation with high-touch engagement where required
Ensure the team executes all commercial workflows with accuracy, including quoting, contract adjustments, expansion motions, and exception requests
Partner with RevOps to streamline approval paths, improve system flows (SFDC, NUE), and remove friction for Specialists
Create reporting frameworks that surface insights on segment health, churn patterns, expansion signals, and rep efficiency
Work closely with Customer Success Advisory, Digital Success, and AM Leadership, to ensure consistent lifecycle messaging and coordinated escalation paths
Provide structured product feedback to Engineering, Product, and Design to improve in-product renewals, expansion journeys, and contract modification flows
Collaborate with Marketing and Enablement to build segment-relevant assets, talk tracks, and training resources
Serve as the escalation point for complex renewals, dissatisfied customers, or high-risk accounts
Ensure Specialists adopt a consultative approach that combines strong negotiation techniques with empathy and clarity
Raise emerging customer needs, competitive dynamics, or operational blockers to the broader organization
Qualification
Required
3–5+ years experience in SaaS renewals, account management, or customer success; 1–2+ years managing a quota-carrying or high-volume team
Proven track record of taking a new motion from 0-1 and using data & metrics to drive its success
Demonstrated success improving retention metrics, leading customer-facing teams, and implementing scalable processes
Excellent operational discipline: forecasting accuracy, CRM hygiene, and data-driven decision making
Strong communication skills — written, verbal, and visual — with the ability to align cross-functional stakeholders
Ability to coach reps on negotiation, prioritization, renewal strategy, customer empathy, and commercial rigor
Highly motivated, with a sense of urgency, adaptability, and a willingness to iterate in a fast-moving environment
Preferred
Security and compliance experience is not required but highly desirable
Benefits
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks fully-paid parental Leave for all new parents
Health & wellness and remote workplace stipends
Family planning benefits through Carrot Fertility
401(k) matching
Flexible work hours and location
Open PTO policy
11 paid holidays in the US
Company
Vanta
Vanta is a trust management platform that automates compliance and risk management.
1001-5000 employees
H1B Sponsorship
Vanta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (6)
2023 (4)
2022 (10)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$503MKey Investors
Wellington ManagementSequoia CapitalCrowdStrike
2025-07-23Series D· $150M
2024-07-24Series C· $150M
2023-05-10Series B
Leadership Team
Christina Cacioppo
Cofounder and CEO
David Eckstein
Chief Financial Officer
Recent News
2025-12-20
Business Wire
2025-11-18
Company data provided by crunchbase