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Bozzuto · 15 hours ago

Resident Experience Associate

North Bethesda, MD, 20852

Full-time

Onsite

Entry Level

$47K/yr - $48K/yr

2+ years exp

Bozzuto is dedicated to creating extraordinary living experiences for its residents. The Resident Experience Associate is responsible for making stellar first impressions, coordinating community tours, solving problems for residents, and fostering a sense of community through engaging events and activities.

ConstructionProperty ManagementReal Estate

Growth Opportunities

Responsibilities

Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood

Contributing to desired occupancy levels by coordinating tours of the community with the leasing team

Solving problems and providing timely assistance to residents and prospects with care

Planning and executing meaningful events and activities that engage residents and foster a sense of community

Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community

Generating awareness, interest and excitement via social media

Encouraging happy customers to share the love by writing reviews on social networking sites

Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators

Working weekends or evenings depending on the shift

Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home

Solving problems for your customers and treating them like you would your best friend

Meticulously following up with everyone

Playing an active role in making certain the community is impeccable

Jumping in and covering for team members when needed

Seeking out opportunities to enhance the customer’s experience

Qualification

Customer-focused mentalityOutstanding communication skillsHospitality experienceSoftware proficiencyProfessional appearanceProblem-solving skillsAttention to detail