DoorDash · 15 hours ago
Specialist, MXO Drive Support
Tempe, AZ
Full-time
Onsite
Mid Level
3+ years expDoorDash is a technology and logistics company focused on empowering local economies. The Specialist on the Drive Escalated Support team will resolve complex issues for merchants through live support channels while collaborating with cross-functional teams to enhance the merchant experience.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Investigate and resolve escalated cases through various real-time support channels to find an answer for Merchants leveraging DoorDash as a delivery service
Develop a deep, subject-matter-level expertise in how DoorDash's Merchant Support processes, systems, and resources work, and how to triage, diagnose and resolve different issue types
Work closely with Account Owners and sales stakeholders to answer process, functionality and workflow-related inquiries for their Merchants and build confidence in Merchant Support among cross-functional teams
Leverage data queries, existing workflow documentation and knowledge of internal systems to come up with out-of-the-box solutions when new issues arise
Work with the Merchant Experience team to identify weaknesses, gaps and bottlenecks in our operational processes
Contribute to a culture of ownership, excellence, and continuous feedback that reflects a best-in-class service standard
Qualification
Required
You have a Bachelor's degree or equivalent amount of relevant work experience (4+ years), or an Associate's degree + 2 yrs of relevant work experience
You absorb new information quickly and execute at a high level
You have experience in de-escalation tactics, call management, and delight in turning an upset customer into a vocal brand promoter
Proven track record of gathering and analyzing data to uncover insights to help drive informed decisions
A minimum of 3 years of operations or customer service experience, demonstrating effective ownership
Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets
Experience with SQL or similar query languages to search internal databases
Proven track record of supporting customers and helping them achieve targets
Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics
Demonstrated ability to adapt and thrive in a constantly evolving, fast-paced environment
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (426)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
2025-12-29
2025-12-28
2025-12-24
Company data provided by crunchbase