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Cox Enterprises · 20 hours ago

Billing Specialist II

United States

Full-time

Remote

Mid Level

$19.57/hr - $29.38/hr

3+ years exp

Cox Automotive is a leading provider of on-site mobile maintenance and repair services for fleets across the United States. They are currently hiring a Billing Specialist II, responsible for creating invoices from repair orders and submitting them to customers for approval, as well as assisting in the creation of service estimates.

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Growth Opportunities

No H1B

Responsibilities

Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system

Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times

Prepare actual invoice off created RO by applying customer specific rates and mark-ups

Improve RO quality by identifying weak points (e.g., the story, missing information, incorrect information), edit ROs such that customer disputes are eliminated while CAMFS invoices full amount for service provided

Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices

Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers

Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues

Gather necessary paperwork and upload into system for records

Qualification

Mitchell OneService writingCustomer serviceRepair estimatesCommunication skillsAttention to detailInterpersonal skillsTeamwork

Required

High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field

Proficient with Mitchell One or similar estimating systems

Strong communication (written, verbal and phone) and customer service skills

Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices

Has a sense of urgency daily; is action oriented; acting with a minimum of planning

Existing knowledge of standard repair times (SRT) for common services

Works well independently but also effective within team environment

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Maintains professional but friendly demeanor

Demonstrates strong interpersonal and customer service skills

Communicates clearly and effectively

Pays close attention to detail

Exhibit's ability to remain calm and polite when dealing with frustrated customers and/or technicians

Preferred

Experience in service writing

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).