Constant Contact · 18 hours ago
Partner Support Specialist
United States
Full-time
Remote
Entry Level
1+ years expConstant Contact is a company that empowers business owners, entrepreneurs, non-profits, and individuals to succeed by providing them with the necessary tools to grow online. The Partner Support Specialist will focus on delivering exceptional support to partners and their clients, addressing inquiries, and resolving technical and billing issues.
EmailEmail MarketingEvent ManagementMessagingSocial Media Marketing
Responsibilities
Provide a best in class support experience to our partners and their clients with a focus on efficiently addressing requests and inquiries along with educating and empowering partners
Answer questions about Partner Billing, including direct deposit, revenue share, and more
Utilize a full suite of internal resources to resolve complex technical and billing issues, including the use of appropriate escalation channels
Reliably record and track defects and feature requests and communicate product and partnership concerns that are being shared by our partners and their clients
Actively participate in team meetings and development sessions to help you build skills and drive improvements within the team
Provide feedback on processes and our product to ensure we are meeting the needs of our customers
Demonstrate adaptability and flexibility daily as we support a dynamic and growing customer base
Inventory management is a critical component of our support model. Timely and accurate responses to our customers are required
Qualification
Required
12+ months in a support or professional services role without corrective action and 80% attendance or better
Ability to provide a best in class support experience to partners and their clients
Knowledge of Partner Billing, including direct deposit, revenue share, and more
Ability to utilize a full suite of internal resources to resolve complex technical and billing issues
Reliably record and track defects and feature requests
Ability to communicate product and partnership concerns
Active participation in team meetings and development sessions
Ability to provide feedback on processes and products
Demonstrate adaptability and flexibility in a dynamic environment
Timely and accurate responses to customers
Superior verbal and written communication skills
Problem solving skills
Ability to multitask effectively
Ability to coordinate with team and manager(s) to reach collective goals
Willingness to adapt to an ever-changing business environment
Preferred
Experience in a hybrid work model
Passion for supporting businesses and organizations
Interest in professional development opportunities
Benefits
A generous paid time off policy
A competitive benefits package that supports the health and well-being of you and your family
Company
Constant Contact
Constant Contact makes digital marketing easy and effective for small businesses and nonprofits across the globe.
1001-5000 employees
H1B Sponsorship
Constant Contact has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (16)
2023 (16)
2022 (33)
2021 (21)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$423.16MKey Investors
Clearlake Capital GroupGreylock
2025-10-07Private Equity
2021-02-11Private Equity· $400M
2015-11-02Acquired
Leadership Team
Frank Vella
Chief Executive Officer
Jerry Jao
SVP & GM
Recent News
The Journal Record
2025-11-09
Company data provided by crunchbase