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Pride Health · 20 hours ago

Call Center Representative

Worcester, MA

Contract

Onsite

Mid Level

$20/hr - $25/hr

Pride Health is seeking an experienced Non-Clinical Call Center Agent to support a high-volume Behavioral Health Crisis Line. This role is essential for providing timely access to urgent and emergent behavioral health services for individuals experiencing mental health and substance use crises.

Health CareHuman ResourcesInformation Technology

Growth Opportunities

Hiring Manager

Rahul Shrivastav

Responsibilities

Receive and respond to incoming calls and referrals for urgent and emergent behavioral health services

Provide telephonic crisis support, stabilization, and de-escalation

Accurately document all interactions in Epic EHR

Assist clinicians with inpatient bed searches, referrals, and care coordination

Arrange transportation services, including cab or ambulance/EMS dispatch

Schedule and assign initial behavioral health assessments

Communicate high-priority referral information to supervisors and partner organizations

Maintain strong knowledge of available behavioral health services and community resources

Collaborate effectively with clinicians, supervisors, and crisis response teams

Qualification

Epic EMR experienceCrisis intervention skillsBehavioral health experienceDecision-making abilitiesCommunication skillsEmpathyMultitasking abilitiesCalm demeanor