Stanley Black & Decker, Inc. · 1 week ago
B2B Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$33K/yr - $54K/yr
0+ years expStanley Black & Decker, Inc. is a global leader in tools and outdoor equipment. The B2B Customer Service Representative will handle customer inquiries, support sales order maintenance, and resolve problems while ensuring customer satisfaction and maintaining communication flow.
IndustrialManufacturingRetail
Responsibilities
Effectively and professionally oversee all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting and consistently hitting Stanley Black & Decker’s Key Performance Indicator’s (KPIs)
Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations
Consistently improve and manage customer communication flow on promotions and product information
Update, maintain, and analyze customer account profiles
Maintain working knowledge of all company products, services, and promotions
Qualification
Required
Proficient in Microsoft Office
Interpreting KPI's
Patience and a Positive Attitude
Willingness to learn and take initiative
Requires High School Diploma or its equivalent
Preferred
SAP & Salesforce preferred
0 to 1+ years' worth of experience within customer service; call center environment preferred
Benefits
Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
Discounts on Stanley Black & Decker tools and other partner programs.
Paid Time Off, including paid vacation, holidays & personal days.
Company
Stanley Black & Decker, Inc.
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.
10001+ employees
H1B Sponsorship
Stanley Black & Decker, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (78)
2024 (71)
2023 (74)
2022 (117)
2021 (121)
2020 (98)
Funding
Current Stage
Public CompanyTotal Funding
$745.4M2023-03-01Post Ipo Debt· $745.4M
1978-01-13IPO
Leadership Team
Christopher Nelson
President and Chief Executive Officer
Amir Kashani
Director AI and Digital Product Development
Recent News
2025-12-24
2025-12-24
The Motley Fool
2025-12-24
Company data provided by crunchbase