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Coastal States Bank · 1 day ago

Loan Servicing Specialist II

Dawsonville - Dawsonville, GA 30534

Full-time

Onsite

Mid Level

3+ years exp

Coastal States Bank is seeking a Loan Servicing Specialist II to handle various loan servicing functions for commercial, consumer, and residential mortgage loans. This role ensures compliance with policies and provides customer support for internal audiences.

BankingFinanceFinancial Services

Responsibilities

Serves as internal customer support contact to include monitoring of the Loan Servicing email inbox

Performs simple and complex loan transaction processing that may include research and resolution of transaction posting errors and non-posted transactions

Performs and/or reviews specialized loan participation transaction processing to include SBA loans

Processes and/or verifies rate changes on applicable systems

Performs or assists with other servicing functions including, but not limited to, insurance monitoring/reporting, escrow payments, and assisting with credit bureau disputes

Performs document custody duties which may include quality assurance reviews of post-closing trailing documents (such as recorded mortgages and final title policies)

Performs reviews of daily loan reports and reconcilements of general ledger accounts

Assists with audit preparation, document exception tracking, and clearing of exceptions as directed

Acquires and maintains knowledge of applicable banking regulations

Provides back-up and assistance with other loan servicing functions, as required

Contributes to the bank team effort by working on special projects and reports, performing other bank-related duties, at the discretion of the Loan Servicing Manager

Demonstrates high degree of professionalism in communication, attitude and teamwork with internal and external clients

Complete all mandatory training sessions as required by management

Comply with bank procedures and follow regulatory, operational and security guidelines