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Foundation Risk Partners · 1 day ago

Employee Benefits Account Manager (Bilingual Korean)

New York, NY

Full-time

Onsite

Mid Level

$75K/yr - $100K/yr

3+ years exp

Foundation Risk Partners is one of the fastest growing insurance brokerage and consulting firms in the US, seeking an Employee Benefits Account Manager to join their Corporate Synergies team in the New York City Metro Region. The Account Manager will be responsible for delivering day-to-day service-related activities to support Sales, Account Management, and Underwriting with the retention and growth of multiple assigned client accounts.

InsuranceRisk Management

Responsibilities

Manage the client life-cycle deliverables with oversight from the Benefit Consultant and Team Lead to ensure the successful retention of a Book of Business (94% Renewal Rate)

With guidance and supervision, work on client related deliverables of increasing complexity

Beyond foundational knowledge (i.e., industry, product knowledge and regulatory compliance), complete necessary training and professional development to gain exposure to principles such as strategic account planning, effective communication and project management

Identify and declare area of focus/subject matter expertise

Maintain up-to-date client files/internal systems in accordance with CSG’s standard protocols

Compliance with CSG’s processes and operating standards

As part of the client life cycle (on-boarding, ongoing support and renewal), work closely with the Team to execute on the day-to-day service deliverables for ALL lines of coverage and products by: Supporting the Team Lead to understand a client’s goals/objectives and develop a multi-year strategic plan (roadmap)

Defining an annual service delivery calendar (life cycle) in support of the multi-year strategic plan (roadmap)

Preparing the various deliverables by leveraging team member expertise, available tools, established standards/work products, etc. to manage client expectations and ensure timely delivery of materials in accordance with the client life cycle

Effectively communicating and presenting findings, analysis and recommendations in meetings/calls/emails (i.e., setting agendas and appropriate internal/external follow-up)

Prepare standard and ad-hoc reports and other client related projects (as needed)

Developing, cultivating and maintaining strong client/vendor relationships

At various times throughout the year (i.e., Open Enrollment), review employee education and communication materials (i.e., Benefit Guides)

Research, respond and/or resolve client inquiries/service-related issues independently, involving more experienced team members and resources when necessary

Maintain internal systems (i.e., BenefitPoint and Oracle) and client files in accordance with CSG’s data standards and filing requirements

Ensure that contact information for all client stakeholders is appropriately managed for purposes of both Client Satisfaction (NPS) and Thought Leadership

In order to identify/overcome gaps, work with Team Lead and Producer to create and periodically review/update/manage Internal Account Plan

Interact with carriers and vendors on behalf of the client and the team

Ability to identify and leverage resources appropriate for upsell opportunities

Responsible for reconciling client revenue monthly (BenefitPoint vs. Finance Accrued Revenue)

Develop new and creative benefit solutions with guidance

Qualification

Account ManagementInsurance Products KnowledgeRegulatory ComplianceBilingual KoreanMicrosoft OfficeFinancial ModelingProject ManagementCommunication SkillsAttention to DetailProblem SolvingTeam Collaboration

Required

Fluent in speaking, reading and writing Korean is required

Strong attention to detail, well organized and responsive

Working knowledge of all aspects of: CSG suite of services and available solutions, Insurance and healthcare related products, Regulatory and compliance related matters (including healthcare reform)

Ability to model financial implications from benefit programs

Comfortable in negotiating with insurance carriers

Ability to identify problems and create effective solutions

Proficient in Microsoft Office (Excel, PowerPoint, Word)

Ability to quickly learn new skills

Works collaboratively with a team as well as independently, capable of meeting deadlines and delegating when necessary

Ability to establish relationships with internal and external stakeholders

Strong oral and written communication skills

Ability to multi-task and demonstrate composure/resilience under pressure - Comfortable switching between clients and tasks to meet deadlines

Possesses a basic understanding of general business and financial concepts

Ability to effectively create, organize and manage a project plan

Basic understanding of strategy and long-term planning