Apply on Employer Site

C8 Health · 15 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

3+ years exp

C8 Health is a platform focused on implementing best practices in healthcare organizations through AI technology. The Customer Success Manager will onboard new customers, ensure user adoption, and maintain strong relationships with stakeholders to drive customer satisfaction and retention.

CollaborationHealth CareHospitalMedical

Responsibilities

Onboard new customers to the platform, including account set-up, customer training and creating awareness

Ensure high user-adoption through effective executive sponsorship, change management, and white-glove customer management

Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from C8 Health

Lead Quarterly Business Reviews with key stakeholders to communicate progress on customer centered KPIs

Work proactively towards contract renewals and expansion by ensuring key stakeholders and users are seeing value with C8 Health

Identify and illuminate customer success stories and examples of C8 Health ROI

Identify and address challenges that impact the success of our customers

Qualification

Customer Success ManagementB2B SaaS ExperienceHealthcare Industry KnowledgeKPI TrackingSuccess Plan ExecutionProactive MindsetCommunication SkillsOrganizational SkillsCross-functional Collaboration

Required

3+ years experience as a Customer Success Manager for B2B SaaS in the Healthcare industry managing hospital department accounts

Have a track record of proactively defining and tracking B2B metrics to achieve and maintain customer KPIs

Experience creating and executing detailed success plans that define the actions needed to achieve the outcomes that address each customer KPI

Desire to work in a high growth startup environment with the will and ability to bring in experience, processes and best practices for account management

Bachelor's Degree (Preferably in healthcare, business administration or software development)

Highly organized with an ownership mindset, proactive and self-driven with the ability to multitask and prioritize different assignments and a 'can-do' attitude

Eager to learn and dig deep into the technical aspects of the platform

Patient, active listener with excellent verbal and written communication skills

Experience working cross-functionally with internal creative, product, and sales teams

While most of the work will be remote and independent, this position may involve approximately 1-2 days of domestic travel 1-2 times per month