Ensemble Health Partners · 19 hours ago
AVP, Client Delivery
United States
Full-time
Remote
Senior Level
5+ years expEnsemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Assistant Vice President, Client Delivery (AVP) is responsible for leading client success across multiple clients, overseeing onsite revenue cycle operations, and ensuring optimal performance and adherence to client delivery management standards.
Health CareHospitality
Responsibilities
Defines and establishes strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership
Conducts client analyses and provides recommendations, requiring strategic innovative thinking skills, and complex cross-functional operations experience
Creates and maintains onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation
Develops long-range strategic plans for systems and processes that support a high performing, patient-centered revenue cycle
Develops strategies to identify root cause surrounding client issues and concerns and works with revenue cycle or onsite leadership at client site to create processes to address those issues and potential improvements
Maintains strong understanding of revenue cycle metrics and leads team in building plans to support operational departments to achieve best practice performance through strong analytical capabilities, process improvement identification, and technology enhancements
Develops strategy to impact poor performance and directs the implementation and client buy-in for recommended solutions
Develops/ adheres to specific objectives and performance standards as defined by client and statement of work, including but not limited to, AR aging, denial management and self-pay and POS collections / patient experience improvement
Responsible for influencing change related to the key functions of Revenue Cycle
Collaborates with various revenue cycle departments to obtain innovative initiatives to achieve optimal results
Identifies gaps in client support/performance and proposes solutions (e.g. technology, services) to drive performance improvement
Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results
Participates and leads program level meetings with program stakeholders
Works closely with CFO and other client leadership to support analysis, reporting and service line development
Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements
Assists client leadership in understanding back-office metrics, tools, and reports
Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs
Provides weekly and monthly standard reports to client leadership
Proactively plan for succession in key positions and lead the planning for coverage when vacancies occur (utilize float pools where applicable) to eliminate negative impact to facilities experiencing vacancies
Participates in candidate identification and consideration when filling open positions
Leads the process for onboarding new leadership at assigned locations
Performs staff reviews and prepares performance documents for direct reports
Qualification
Required
Legally Required License / Certification (Ex: MD, RN, LPN, etc.) ONE CERTIFICATION PER FIELD
Ensemble Required License / Certification (Ex: CRCR) ONE CERTIFICATION PER FIELD
CRCR/CPAR
Or other approved job relevant certification
5 to 7 Years of Job Experience
3 to 5 Years of People Leadership Experience
Bachelors Degree or Equivalent Experience in Business
Exhibits strong strategic, analytical, project management, communication, and team leadership skills
Willingness to learn new technology, tools, and procedures to address short term and long challenges
Ability to build and maintain relationships with key internal and external stakeholders
Participates in the organization's continuing reassessment of its growth and operational efficiencies
Communicates effectively while presenting complex information to technical and non-technical audiences
Demonstrates the ability to maintain standards of confidentiality
Understanding of organization context and be able to identify and engage relevant stakeholders to remove barriers
Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams
Demonstrates emotional intelligence while recognizing the needs of others
Ability to coach and develop others
Uses data to make informed decisions
Comfortably works with executives at all levels
Exhibits executive presence
Achieves results through effective leadership
Benefits
Healthcare
Time off
Retirement
Well-being programs
Professional certification relevant to their field
Tuition reimbursement
Quarterly and annual incentive programs
Company
Ensemble Health Partners
Ensemble Health Partners is the leading revenue cycle management company for hospitals, health systems and physician practices.
10001+ employees
H1B Sponsorship
Ensemble Health Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (1)
2022 (6)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2022-03-25Private Equity
2019-05-30Acquired
Leadership Team
Judson Ivy
Founder and CEO
Matt Tormey
EVP Compliance and Risk
Recent News
2025-12-10
R1 RCM Holdco Inc.
2025-10-28
Company data provided by crunchbase