RadNet · 1 day ago
IT Operations Field Specialist
Indian Wells, CA
Full-time
Onsite
Entry Level
1+ years expRadNet is a leader in providing quality healthcare services, focusing on advanced technology and patient care. As an IT Operations Field Specialist, you will collaborate with operational leadership to meet business needs, provide technical support, and ensure effective IT operations across various sites.
Health CareHealth DiagnosticsHospitalMedical
Responsibilities
Collaborate with operational leadership and other partners to assess and deliver on functional needs of the business in relation to hardware and software standards
Monitor, provide assistance with and achieve resolution to all issues, service tickets and projects in given area. Enter, monitor and complete all entries in the Support Desk tracking system, which includes stating the issue(s), listing all troubleshooting steps, providing a resolution and marking the records as complete
Communicate frequently with business leadership to have understanding of ongoing and future projects to ensure that the IT team is prepared to assist when needed
Visit sites (not frequently required for after- hours support) and offices to check in with the managers and all other users to find new and resolve active issues
Assist with installation, relocation, configuration, troubleshooting and ongoing usability of phones, desktop computers, peripheral equipment and software
Interact with IT Operations Manager and Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, Service Desk and Infrastructure to resolve user issues and further develop understanding of systems, applications and workflows
Maintain a strong working knowledge of all the equipment and systems supported by the IS Service Desk by keeping current with all documentation and by participating in continuing education programs
Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established. Identify and work with IS Admins support staff to rectify any noted deficiencies
Assist in maintaining oversight of all IS inventory stock; including ordering, receiving, tracking, and deployment
Perform preventative maintenance on equipment, maintain acceptable cable management practices and clean work area/computer rooms
Evaluate existing systems and/or user/business needs to analyze, design, recommend and implement system updates and/or changes
Monitor and maintain computer rooms, while keeping a working knowledge of the configuration and purpose of the equipment in each room
Collaborate with vendors (Network, Voice Team, etc.) to escalate issues and create service tickets in their external ticketing system. Communicate and deliver resolution to end users
Configure, monitor and support internal and external networks
Provide end user support with application functionality and escalate issues as needed
Image desktops and laptops. Build computers or change out computer parts
Qualification
Required
Bachelor's or Associate's degree in a related technical field and/or a minimum of one (1) year of IT Support work experience
Demonstrate strong operational and analytical abilities, with superior communication and interpersonal skills. Ability to communicate effectively in person and in writing with all employees, customers and vendors (ability to communicate in a non-technical manner if needed)
Possess and utilizes excellent customer service skills
In-depth knowledge of PC, printer, file servers, print servers and network operations
Knowledge of network cabling, switches/hubs, routers, firewalls, network diagnostic tools, network operating systems and TCP/IP protocol is essential
Strong knowledge of Microsoft Windows operating systems, personal computer software set up and installation, and PC connectivity
High level of proficiency and demonstrated effectiveness in problem determination and resolution
Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines and willingness to work additional hours beyond your regular shift as the need arises
Working knowledge of Microsoft Office Products, encryption software and other PC based software applications
Ability/flexibility to travel to/between sites as needed, must possess a valid / unrestricted CA State Driver's License and proof of insurance
Benefits
Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family.
Company
RadNet
RadNet provides diagnostic imaging services through a network of 400 owned and operated outpatient imaging centers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.71BKey Investors
Barclays
2025-06-11Post Ipo Debt· $100M
2024-04-11Post Ipo Debt· $1.16B
2024-03-07Post Ipo Equity· $230.2M
Leadership Team
Norman Hames
President & CEO, Western Operations
Stephen Forthuber
President & CEO - Eastern Operations
Recent News
2026-01-08
2026-01-08
2026-01-07
Company data provided by crunchbase