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Mercy House Living Centers · 2 weeks ago

Reservation and Data Specialist (3953)

Santa Barbara, CA 93103

Full-time

Onsite

New Grad, Entry Level

$21.50/hr - $21.50/hr

Mercy House Living Centers is seeking a Data and Reservation Specialist who will be the first point of contact for referring Outreach partners. This role involves coordinating homeless services enrollment, data collection and entry into the Homeless Management Information System (HMIS), and assisting staff with recording services provided and program outcomes.

Non-profit Organization Management

Responsibilities

Responsible for tracking and updating Bed Availability Roster

Screen calls from referring Outreach partners, PD and returning clients

Ensure referrals have been vetted for felony warrant checks and sex offender status

Make bed reservation for client arrivals; to include mode of transportation to shelter

Ensure HMIS intake forms are completed by clients and data is entered into the HMIS

Ensure HMIS data quality management

Responsible for entering all Bed Nights, Case Notes and Services into database daily

Scan and file intake packets and other pertinent documents daily

Follow up with staff as needed to ensure needed documents and updated forms are kept to the agency standard

Meet data entry deadlines in a challenging and constantly changing atmosphere

Light data reporting tasks

Attend staff meetings

Attend County CoC meetings as needed

Attend training workshops as needed

Perform ad hoc projects as appointed by Supervisor

Qualification

HMISData entryMicrosoft ExcelMicrosoft WordMicrosoft OutlookData processingMulti-taskingFluency in SpanishVerbal communicationInterpersonal skillsAttention to detail

Required

Strong computer, typing, and data processing skills

Proficiency in Microsoft Word, Excel, Outlook, and Internet-based browsers

Possess a high level of tolerance and understanding for individuals who are present for services with urgent multiple case management and health needs

Ability to work effectively with a diverse population; plan, organize and prioritize duties; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others

Strong verbal communication and interpersonal skills

Ability to multi-task in a fast-paced environment

Attention to detail

Ability to lift, bend, push, and pull up to 50 pounds

Prolonged periods sitting at a desk and working on a computer