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OST, Inc. · 16 hours ago

Claims Specialist

United States

Full-time

Remote

Mid Level

$85K/yr - $85K/yr

3+ years exp

Optimal Solutions & Technologies (OST, Inc.) is focused on excellence in Management Consulting, Information Technology, and Research Development and Engineering services. They are seeking an organized and proactive Claims Specialist to support their FEMA contract within the National Flood Insurance Program, focusing on managing the Prior Loss History Request process and providing operational support across the claims function.

Information TechnologyManagement ConsultingService Industry

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manage the Prior Loss History Request process from intake through closure, ensuring each request is fully documented and traceable

Research claims in FEMA’s system of record for all losses at the property address

Review received claim files for completeness and readability

Monitor and report prior loss request volumes, cycle times, and backlog to the Claims Manager, including during disaster surges

Respond to written and verbal inquiries from FEMA, WYO carriers, and internal stakeholders related to prior loss history status and document availability

Attend weekly staff and project meetings and coordinate closely with Claims Operations staff to align priorities and manage workload

Provide cross functional support across NFIP Standard Operations, applying transferable skills to assist as prioritized by Program Leadership

Qualification

Insurance claims operationsMicrosoft OfficeSharePointCommunication skillsOrganizational skills

Required

Minimum of 3 years of experience in insurance claims operations, claims support, or a related administrative claims role

Proven ability to manage high-volume, detail-intensive workflows with consistent documentation and strong quality control

Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Teams

Experience with SharePoint lists or similar trackers and document management tools

Strong written and verbal communication skills

Strong organizational skills and ability to manage multiple tasks simultaneously while meeting deadlines

Ability to support extended hours during high volume flood disasters or surge operations, as needed

Must be able to obtain EOD high clearance

US Citizen

Preferred

NFIP experience preferred

Bachelor's degree in a related field (or equivalent work experience)

Experience with SharePoint for document management, including forms and lists

Experience with FEMA's system of record

Experience working with claims systems and data research tools, including the ability to interpret claim data for dates of loss, paid amounts, and coverage components

Benefits

Full benefits

Company

OST, Inc.

Glassdoor3.6

OST solves complex problems and overcomes challenges to deliver optimized, value-driven solutions that improve our customers’ business operations and advance their missions by building a great firm that attracts, develops, excites, and retains exceptional people.

Founded in 1999

Washington, District of Columbia, USA

201-500 employees