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Progress · 16 hours ago

Senior Manager, Inside Sales - ShareFile Digital Asset Team

Hybrid Remote, Raleigh, North Carolina

Full-time

Hybrid

Mid, Senior Level

$94K/yr - $117K/yr

5+ years exp

Progress is a trusted provider of software that enables customers to develop, deploy, and manage responsible, AI-powered applications. The Senior Manager, Inside Sales will lead ShareFile’s Digital Assist Team, focusing on optimizing inbound digital and eCommerce-driven sales motions to enhance pipeline creation and revenue.

ComputerEnterprise SoftwareInformation TechnologySoftware

Work & Life Balance

Responsibilities

Lead, coach, and develop the Digital Assist Team, setting clear standards for execution, performance, and accountability

Build scalable operating models to support growing inbound volumes and evolving eCommerce motions

Develop future leaders and create career pathways within the team

Provide senior-level oversight of Buy-Now, Trial, and Sales Contact Request flows to ensure operational excellence and consistent customer experience

Track DAT KPIs and deliver weekly pacing updates against targets, clearly calling out risks, trends, and corrective actions

Monitor no-touch metrics to confirm Buy-Now and Trial motions are functioning as designed and producing expected outcomes

Meet weekly/biweekly with Marketing to review eCommerce lead performance, conversion trends, and inbound quality

Partner monthly with the eCommerce Product Manager on in-product changes, funnel behavior, and roadmap tradeoffs

Work closely with the eCommerce Engineering team to ensure transactions and leads are processing accurately; escalate and resolve issues quickly when performance degrades

Act as the single-threaded owner for inbound sales performance across Sales, Marketing, Product, Engineering, and Operations

Establish disciplined reporting, forecasting, and KPI review cadences for inbound performance

Surface funnel friction, lead leakage, and system issues using data-backed analysis and drive resolution through cross-functional alignment

Ensure strong CRM hygiene, data integrity, and operational readiness to support scale and automation

Champion new inbound motions, tooling, and process changes as the business evolves

Guide the team through change with clarity, structure, and accountability

Promote a culture of experimentation, continuous improvement, and ownership

Promote a positive, accountable, customer-focused team environment

Encourage continuous improvement, experimentation, and data-driven thinking

Champion transparent communication and collaboration across teams

Qualification

SaaS sales experienceInbound sales performanceSalesforce proficiencyPeople managementCross-functional leadershipData-driven thinkingContinuous improvementCustomer-focused environment

Required

5–7+ years of SaaS or digital/inside sales experience, with meaningful exposure to inbound, eCommerce, or product-led growth motions

3+ years of people-management experience, leading inside sales, DAT, SDR, or high-velocity teams

Demonstrated cross-functional leadership, partnering effectively with Marketing, Product, Engineering, and Operations to drive measurable outcomes

Proven experience owning inbound funnels, KPIs, and performance pacing in a revenue organization

Strong understanding of Salesforce and inbound lead-management systems

Ability to translate technical or product changes into clear operational guidance for sales teams

Benefits

Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan.

Tuition Reimbursement program.

Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.

Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback

Flexible paid vacation time, paid day off for your birthday, and company holidays.

A variety of leave plans, including Parental Leave.

Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.