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UMass Chan Medical School · 15 hours ago

Financial Data & Ops Analyst

United States

Full-time

Remote

Mid Level

3+ years exp

UMass Chan Medical School is seeking a Financial Data and Operations Analyst to support its Access and Eligibility Services. This role involves performing complex administrative, financial, and accounting functions across multiple programs, including preparing financial statements, conducting cost-benefit analyses, and ensuring data integrity.

Higher Education

Responsibilities

Demonstrate strong financial analysis and accounting skills throughout all essential functions, ensuring accurate accounting, data integrity, and resolution of issues for AES programs. Work independently to problem-solve and address routine matters but promptly escalate atypical or complex issues to the supervisor for direction and resolution

Prepare daily and monthly financial reconciliation packages by gathering and organizing supporting documentation, performing account analyses, researching and resolving discrepancies, and ensuring that all materials are presented timely in a clear, professional, and neat format suitable for management review, audit, and recordkeeping

Accurately verify and reconcile daily and monthly payment file transmissions across case tracking systems and bank systems, including identifying and resolving exceptions and reconciling items, processing refund deposits, and detecting potential fraud

Proactively research discrepancies and create detailed reports of suspected or confirmed fraud for prompt escalation to the supervisor, in accordance with established protocols

Analyze, review, and interpret complex financial data sets and budgets to support operational and strategic decisions for AES programs (SSP, SNAP, SUN Bucks, and other future programs); demonstrate initiative in investigating variances and recommending solutions

Conduct cost-benefit analyses and deliver recommendations, reports, and presentations to management as needed, applying critical thinking and problem-solving skills to generate actionable insights

Prepare, review, and support monthly and quarterly journal entries, ensuring accuracy and resolving any discrepancies identified during the process

Research and resolve escalations related to payments, banking information, and client inquiries across multiple programs, utilizing independent judgment and investigative skills to provide timely solutions to complex problems. Promptly escalate any unusual or unresolved issues to the supervisor for direction

Perform financial tracking and monitoring of overpayments and recoupments, including investigating discrepancies, documenting cases, coordinating resolutions, and ensuring compliance with relevant policies through independent analysis and problem resolution

Monitor daily print and mailing activity for program communications; track relevant usage and supply metrics. Maintain inventory of essential supplies, such as check stock, postage, and envelopes, to ensure critical checks and notices are sent out timely and without interruption. Troubleshoot supply and process issues as needed

Review outstanding payments and void activity to ensure timely resolution, proactively investigating and resolving discrepancies independently

Coordinate banking activity uploads and verify resulting output across AES program systems; review upload discrepancies and solve issues as they arise

Engage in both incoming and outgoing calls with clients to discuss their payments, answer questions, and process changes or updates as required; research and resolve any issues or complaints independently

Collaborate with program teams to process operational transactions for new and existing program areas, including independent problem-solving and troubleshooting, escalating abnormal situations promptly to the supervisor

Proactively recommend updates to policies and procedures to address evolving workflows and strengthen internal controls, drawing on insights gained from problem resolution and discrepancies identified during daily operations

Maintain flexibility and a proactive approach in supporting new program areas and adapting to evolving procedures, systems, or requirements as AES expands its offerings; demonstrate initiative in troubleshooting and resolving unfamiliar issues while exercising sound judgment in consulting with the supervisor on non-routine or complex matters

Perform all other tasks assigned by the supervisor and/or manager

Qualification

Financial analysisAccounting principlesBudgetingData interpretationCost-benefit analysisMicrosoft OfficeInterpersonal skillsVerbal communicationWritten communicationProblem-solvingAttention to detailTime management

Required

Bachelor's Degree or equivalent experience in Business Administration, Accounting, Finance, or similar field

3 years financial accounting, reporting and analysis, budgeting, or related experience

Familiarity with designing and programing spreadsheets, databases, or custom reports

Excellent interpersonal, verbal, and writing skills needed to communicate effectively with all levels of management

Demonstrated ability to analyze and interpret financial documents, such as system reports

Demonstrated experience following privacy and data security rules in the management of financial and personal client information

Proficiency with Microsoft Office or similar software

Preferred

Demonstrated knowledge of public assistance programs, preferably Title II and Title XVI of the Social Security Act and those programs administered by the Department of Transitional Assistance or similar public service agency