Amazon · 3 weeks ago
Shipper Success Specialist , Amazon Shipping Operations
San Jose, San Jose, CRI
Full-time
Onsite
Entry, Mid Level
2+ years expAmazon is dedicated to being the most customer-centric company in the world, and the Amazon Shipping team embodies this commitment by transforming the shipping experience for business partners. As a Shipper Success Specialist, you will support enterprise shippers by resolving inquiries and escalations, while contributing to initiatives that enhance the shipper experience.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Provide high-touch support to enterprise shippers, resolving day-to-day inquiries and complex escalations with high standards and sense of urgency
Advocate for shippers by escalating critical issues when necessary and following through until resolution
Maintain comprehensive knowledge of Amazon Shipping services, policies, and procedures to effectively address shipper concerns
Analyze shipper issues, identify root causes, and collaborate with cross-functional teams to implement effective solutions and ensure a seamless shipper experience
Document shipper pain points and provide insights to leadership that inform product and process improvements
Create and maintain internal knowledge resources to support team consistency and education
Track and report on key performance metrics while continuously seeking ways to improve service quality
Qualification
Required
Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
Experience handling multiple projects simultaneously
Bachelor's degree or equivalent in a related field
Experience using analytical, marketing, and productivity tools including Oracle Business Intelligence, Salesforce or other CRM tools, Microsoft OneNote and Microsoft SharePoint
1+ years of using a CRM (Customer Relationship Management) tool experience
Speak, write, and read fluently in English
2+ years of customer-facing environment experience (account management, customer service or B2B support)
Preferred
Experience in program management, logistics, operations, supply chain, transportation, or a related field
Experience in process training, or experience in facilitating
Experience in capacity planning, operations planning, business analysis or equivalent
Experience with startups or large enterprise customers
Experience using data and trends to articulate business needs or equivalent
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase