EverBank · 16 hours ago
Head of Digital Banking & Customer Platforms
Charlotte, NC
Full-time
Onsite
Director/Executive
$204K/yr - $291K/yr
10+ years expEverBank is a nationwide specialty bank providing high-value products and services to consumer and commercial clients. They are seeking a Head of Digital Banking & Customer Platforms to lead the strategy and execution of digital customer experiences, focusing on simplifying and modernizing acquisition and servicing experiences.
FinanceFinancial Services
Responsibilities
Drives roadmap for online/mobile banking; expands self‑service; improves UX and engagement
Leads onboarding for retail, business, and commercial; reduces friction; integrates identity verification, fraud tools, and funding flows
Builds cohesive experiences across digital, CRM, MarTech, and contact center; partners with Marketing, CX, Operations, and Product
Improves IVR, routing, chat, and agent tools; increases digital servicing and containment
Supports targeted engagement, personalization, and connected lifecycle journeys with Marketing
Partners with CRM, digital banking, onboarding, contact center, and MarTech vendors
Leads teams across digital channels, onboarding, CRM, customer platforms, and MarTech integration
Qualification
Required
10+ Years Required
Preferred
University (Degree) Preferred
Benefits
Medical, dental, vision & HSA/FSA
401(k) savings
Paid holidays & generous PTO
Additional wellness & voluntary benefits
Tuition reimbursement
Commuter Benefits
Life and Disability Insurance
Company
EverBank
We’re a premium performance banking partner.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$350M2025-08-07Debt Financing· $200M
2024-08-28Debt Financing· $150M
2016-08-03Acquired
Leadership Team
Stephen Sullivan
Chief Technology Officer
Steven Potts
Executive Vice President, Chief Financial Officer
Recent News
2025-08-07
Company data provided by crunchbase