iTech AG · 1 month ago
ServiceNow Functional Lead (289)
United States
Full-time
Remote
Mid, Senior Level
4+ years expiTech AG is seeking a HAM/SAM/ITOM Functional Lead to own, drive, and mature their IT Asset Management and IT Operations Management capabilities on the ServiceNow platform. The role involves acting as the bridge between business, IT operations, and technical teams by defining requirements and ensuring solutions deliver measurable value.
Management ConsultingSoftwareSupply Chain Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Define and assist in the creation of the overall strategy and roadmap for HAM, SAM, and ITOM capabilities
Translate business objectives (cost optimization, compliance, risk control, service reliability) into clear functional requirements and user stories
Act as the primary point of contact for stakeholders for all HAM/SAM/ITOM topics
Establish and maintain governance, policies, and standards for asset and operations management
Define and optimize end-to-end hardware lifecycle processes
Ensure data quality and integrity across CMDB and Asset records, including reconciliation and normalization rules
Define controls to ensure compliance with hardware security and lifecycle policies
Define and maintain software asset lifecycle processes
Enable optimization of software spending, including identification of unused/underused licenses and opportunities for consolidation
Oversee implementation and ongoing tuning of license models, discovery sources, and reconciliation logic
Define functional requirements for discovery, event management, service mapping, and monitoring integration
Collaborate with infrastructure, network, and application teams to maintain accurate service maps and CI relationships
Ensure ITOM processes support resiliency, incident/problem management, and change management needs
Qualification
Required
Minimum of 4-7 years of experience in IT Service Management / IT Asset Management / IT Operations Management
Strong hands-on functional experience with ServiceNow, specifically in: Hardware Asset Management (HAM), Software Asset Management (SAM), IT Operations Management (ITOM: Discovery, Service Mapping, Event Management, etc.)
Proven experience designing and implementing processes across HAM/SAM/ITOM in a mid-to-large enterprise
Solid understanding of: ITIL / ITSM principles, CMDB design and data models, Asset lifecycle, license models, and operational monitoring concepts
Demonstrated ability to work as a functional lead / product owner, managing backlogs and priorities
Strong analytical skills with the ability to interpret data and convert it into actionable insights
Excellent communication and stakeholder management skills; comfortable working with technical and non-technical audiences
Bachelor's degree or higher
Must be able to obtain and maintain a Public Trust
Pursuant to a government contract, U.S. Citizenship is required
Preferred
ServiceNow CIS in HAM/SAM/ITOM
Experience with multi-vendor environments (on-prem, cloud, SaaS) and hybrid infrastructure
Prior involvement in large-scale ServiceNow implementations or migrations
Experience working closely with Finance, Procurement, and Security teams on cost optimization and risk/compliance initiatives
Background in governance and policy design related to IT assets and operations
Company
iTech AG
iTech AG is a technology consulting firm.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Frank Antezana
Chief Executive Officer
Recent News
Washington Technology
2025-03-12
2024-10-26
Company data provided by crunchbase