Proof · 3 weeks ago
Account Manager- Property Management
Austin, Texas Metropolitan Area
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $140K/yr
4+ years expProof is a high growth company in the legal tech industry, seeking a seasoned Account Manager to manage relationships with major Property Management clients. The role focuses on retention, expansion, and maximizing product adoption while traveling extensively to meet clients and understand their needs.
LegalLegal TechSoftwareTransaction Processing
Hiring Manager
Stephanie Meldrum
Responsibilities
Own and manage a portfolio of major Property Management clients across the U.S
Build deep, consultative relationships with executives, regional managers, and onsite staff
Become the go-to point of contact for all strategic and day-to-day needs
Conduct regular QBRs, onsite visits, and performance reviews
Drive high retention and reduce churn through proactive, hands-on support
Identify and execute expansion, upsell, and cross-sell opportunities
Ensure clients are fully educated on our capabilities and new products
Build account plans that forecast risks, opportunities, and expansion paths
Partner with Product, Ops, and Support to solve issues, streamline workflows, and implement improvements
Understand client operational processes deeply and serve as their internal advocate
Monitor usage metrics and proactively address adoption gaps
Provide feedback to leadership on trends, needs, and market opportunities
Travel frequently to meet with PM portfolios and regional teams
Host trainings, onsite workshops, and relationship-building sessions
Attend conferences, industry events, and customer summits as needed
Qualification
Required
4–6+ years of Account Management, Customer Success, or field-based client-facing experience
Proven track record of managing large, complex accounts or multi-site clients
Ability and willingness to travel extensively (“road warrior”)
Strong communicator with high emotional intelligence
Deeply customer-focused and comfortable handling escalations
Ownership mindset- you treat your accounts like your own business
Preferred
Experience in property management, proptech, legal tech, or operations-heavy customer portfolios
Experience driving expansion, renewals, and cross-functional customer initiatives
Ability to run structured QBRs and executive-level reviews
Experience working in a fast-moving startup or scale-up environment
Benefits
Medical, dental, vision, disability insurance, and 401k available
Flexible time off (paid planned and sick time, and paid holidays)
Equipment provided
Company
Proof
Proof is an identity-assured transaction management platform that verifies identities and secures digital transactions.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$229.03MKey Investors
State Farm VenturesCanapi Ventures
2025-11-12Series Unknown· $15.7M
2025-02-27Series Unknown
2023-10-02Convertible Note
Leadership Team
Pat Kinsel
Founder & CEO
Recent News
2025-10-28
BiometricUpdate.com
2025-10-24
2025-10-23
Company data provided by crunchbase