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Goodwill Industries of Central North Carolina, Inc. · 2 weeks ago

Quality Assurance & Data Specialist

Greensboro, NC

Full-time

Onsite

Entry Level

$20/hr - $22/hr

2+ years exp

Goodwill Industries of Central North Carolina works to enhance the dignity and quality of life of individuals and families. The Quality Assurance & Data Specialist assists in quality assurance, compliance, and data management activities for the Career Development Services team, conducting audits and managing the CRM database.

E-CommerceRetailTraining

Responsibilities

Reviews, inspects, and audits a variety of records to assess compliance with processes and quality standards

Collects, maintains, and organizes data from multiple sources

Tracks, reports, and follows up on audit findings and prepares trend analyses for management review

Analyzes data to identify process improvement opportunities from audit results

Develops and provides technical assistance and training to staff on quality assurance matters

Monitors changes in regulatory, funding, and accreditation requirements

Supports implementation of new and revised internal controls

Maintains CRM database, including creation of reports and workflows to meet department needs

Develops departmental scorecards and supports business planning efforts

Creates department invoices and billing records

Displays strong professional work behavior both internally and externally that aligns with 'Together is Better' and our five core values: Passion, Integrity, Collaboration, Stewardship, and Compassion

Qualification

Lean Six Sigma certificationData managementMicrosoft ExcelCRM database managementAnalytical skillsOrganizational skillsProblem-solving skillsOral communicationPresentation skills

Required

High School Diploma or GED required

2-years' experience in a related field required

Excellent skills and understanding of office software/technology

Must have strong skills in use of Microsoft Office tools, especially Excel, Teams, and SharePoint

Excellent researching, organizational, presentation, and oral communication skills

Ability to independently negotiate competing priorities and facilitate productive relationships with diverse teams

Strong critical thinking, problem-solving, and analytical skills

Preferred

Additional secondary education or training in business management or related field preferred

Lean Six Sigma certification and/or data management training highly preferred

Benefits

Medical insurance

Life insurance

Dental insurance

Vision insurance

Paid vacation

Paid holidays

Short-term disability

Long-term disability

401k plan with 5% match

Educational assistance plan

Company

Goodwill Industries of Central North Carolina, Inc.

With a simple model of Donate – Shop – Recycle – Train – Work, Goodwill Industries of Central North Carolina helps individuals in our community overcome the barriers that separate them from gainful, long-term employment.

Founded in 1963

Greensboro, North Carolina, USA

201-500 employees