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Range Bank · 2 weeks ago

Customer Service Representative (Teller) - Lake Linden

Lake Linden, MI

Full-time

Onsite

Entry Level

1+ years exp

Range Bank is a community bank established since 1887, dedicated to serving its customers with core values of respect, ownership, community, strength, and knowledge. The Customer Service Representative (Teller) plays a crucial role in handling customer financial transactions and ensuring customer satisfaction while adhering to bank policies and procedures.

BankingFinancial ServicesManagement Consulting

Responsibilities

Provides excellent customer service in a friendly and professional manner

Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction

Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information

Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request

Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary

Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance

Has the authority and discretion to resolve complex customer issues

Adheres to Range Bank policies and procedures

Upholds the highest level of confidentiality and cyber security awareness

Qualification

Customer service experienceCash-handling experienceProficient computer skillsFinancial services experienceCommunication skillsAttention to detailProblem-solving skills