Center for Allied Health Education ยท 1 week ago
Student Accounts Representative
Brooklyn, NY
Full-time
Onsite
Mid Level
3+ years expCenter for Allied Health Education is seeking a Student Accounts Representative who plays a pivotal role in providing exceptional customer service and administrative support to students and families regarding financial matters. The role involves managing student accounts, assisting with billing inquiries, processing payments, and ensuring accurate record keeping.
Higher Education
Responsibilities
Maintain accurate and up-to-date student financial records in compliance with institutional policies and regulations
Address billing inquiries, explain charges, and assist students and families in understanding their financial obligations
Receive and process student payments, ensuring accuracy and timely application to accounts
Provide guidance on payment plans, scholarship disbursements, and financial aid options to help students make informed decisions
Correspond with students, parents, and relevant campus departments through email, phone, and in-person meetings to address concerns and provide support
Handle student account disputes and billing discrepancies with diplomacy and professionalism
Accurately input financial transactions into the system and generate reports as needed for internal and external stakeholders
Stay informed about relevant federal and state regulations pertaining to student accounts and financial transactions
Collaborate with colleagues in the finance, registrar, and financial aid offices to ensure seamless student services
Contribute to the enhancement of student account processes and suggest improvements to streamline operations
The Student Accounts Representative may be required to perform additional tasks as deemed necessary by their supervisor or institution
Qualification
Required
High school diploma required
Three (3) years of related work experience in finance, accounting, or a related field
Excellent verbal and written communication skills with an ability to explain complex financial matters clearly and concisely
Strong customer service orientation with a commitment to providing outstanding support to students and families
Meticulous attention to detail to ensure accurate record keeping and data entry
Effective problem-solving skills to address student inquiries and resolve issues in a timely manner
Ability to manage multiple tasks, prioritize workload, and meet deadlines
Comfortable using computer applications and financial software such as QuickBooks, Microsoft Office, and Teams
Uphold the highest ethical standards when handling sensitive financial information
Display empathy and patience when interacting with students and families facing financial challenges
Preferred
Degree in finance, accounting, or a related field
Company
Center for Allied Health Education
Making a Difference Begins Here.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Eisenberg
Business Development and Strategic Partnerships Manager
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