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LTIMindtree · 15 hours ago

Client Services Representative

Westwood, MA

Full-time

Onsite

New Grad, Entry Level

$60K/yr - $65K/yr

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models and accelerate innovation. The Client Services Representative will act as a liaison between IT and employees, performing administrative and coordination tasks related to Deskside Services and managing technology asset inventory.

ConsultingEnterpriseInformation TechnologySoftware

H1B Sponsor Likely

Hiring Manager

Akram Khan

Responsibilities

Act as liaison between IT and employees and perform administrative and coordination tasks related to Deskside Services such as

Follow the process defined in the ITSM tool service catalogue to initiate process to procure standard hardware software and peripherals

Coordinate the installation of replacement andor new computers software and peripherals with PC Vendor Network Services etc

Coordinate client technology requirements eg IT Service requests review PC requirements with manager etc

Coordinate and track technology assets via IT Asset Inventory Program Provide daily updates in IT Asset Management system

Coordinate the replacement of computers and peripherals to coincide with warranty expiration dates

Investigate computers not utilized in the last thirtyfive 35 days and remove them from service or power on to receive updates

Coordinate testing departmental software with the Integration Lab

Create awareness of IT standards and policies

Collaborate with Facilities and PC Vendor with departmental moves

Analyse and approve requests for desktop admin rights

Analyse and remove unapproved instances of desktop admin rights

Participate in enterprise wide technology efforts

Qualification

ExcelServiceNowProcess orientationAttention to detailDesktop administration

Required

Act as liaison between IT and employees and perform administrative and coordination tasks related to Deskside Services

Follow the process defined in the ITSM tool service catalogue to initiate process to procure standard hardware software and peripherals

Coordinate the installation of replacement and/or new computers software and peripherals with PC Vendor Network Services etc

Coordinate client technology requirements e.g. IT Service requests review PC requirements with manager etc

Coordinate and track technology assets via IT Asset Inventory Program Provide daily updates in IT Asset Management system

Coordinate the replacement of computers and peripherals to coincide with warranty expiration dates

Investigate computers not utilized in the last thirty-five (35) days and remove them from service or power on to receive updates

Coordinate testing departmental software with the Integration Lab

Create awareness of IT standards and policies

Collaborate with Facilities and PC Vendor with departmental moves

Analyse and approve requests for desktop admin rights

Analyse and remove unapproved instances of desktop admin rights

Participate in enterprise wide technology efforts

Process orientation

Attention to detail

Proficiency in using tools like Excel ServiceNow etc to perform tracking analysis reporting

Resolving profile bloat, printer mapping errors, and session latency

Benefits

Comprehensive Medical Plan Covering Medical, Dental, Vision

Short Term and Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidays

Paid Paternity and Maternity Leave

Company

LTIMindtree

Glassdoor3.6

LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.

Founded in 1996

Mumbai, Maharashtra, IND

10001+ employees

https://www.ltimindtree.com

H1B Sponsorship

LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2025 (2133)

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2023 (2267)