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EnerStar Solutions · 2 weeks ago

Field Safety & Quality Coordinator

Trout Run, Pennsylvania, United States

Full-time

Onsite

Mid Level

3+ years exp

EnerStar Solutions provides customized rental and service solutions for all industries. The Field Safety & Quality Coordinator ensures safe work practices, maintains quality standards, and provides accurate performance reporting to customers, bridging field operations and client expectations.

LightingLogisticsRental

Responsibilities

Work safely at all times; follow all EnerStar safety practices, company policies, and client worksite regulations

Achieve 100% compliance with company and client safety protocols by performing weekly JSA reviews

Deliver quarterly safety training sessions to field teams, ensuring 90% attendance and documented completion

Arranges and CO leads weekly Safety Meetings

Implementation and score card tracking of Safety 212 Program

Complete quality inspections on 100% of new installations within 24 hours of job completion

Reduce quality-related customer complaints by 20% within the first 6 months through proactive monitoring and corrective actions

Review Service Calls Monthly

Maintain zero repeat deficiencies by implementing corrective actions within 5 business days of identification

Shack Make Ready Forms, Shack Return Forms- Sign off

Pre planning meetings for Customer Jobs

Post Mortem review for every job or project in the District

Act as a primary field contact for customer safety and quality inquiries, responding within 24 hours

Conduct quarterly customer site visits to review performance and gather feedback

Maintain a customer satisfaction score of ≥90% through proactive communication and issue resolution

Support Account Managers by providing accurate data for monthly client review meetings, ensuring zero data discrepancies

Identify customer-specific safety or quality needs and collaborate with operations to implement tailored solutions

Participate in 100% of branch safety meetings and contribute at least two improvement suggestions per quarter

Implement one new process improvement initiative per quarter to enhance safety, quality, or customer experience

Represents District on the Safety Committee

Work with Operational Excellence Manager and HSE Manager on specific expectations

Participate in other relevant tasks as assigned

Qualification

Safety regulations knowledgeQuality assurance experienceMicrosoft Office proficiencyCRM systems proficiencyCustomer service skillsCommunication skillsProblem-solving skillsActive listeningSelf-motivatedAttention to detail