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UCSF Health · 1 day ago

Practice Coordinator 3

San Francisco, CA

Full-time

Onsite

Mid Level

$31.91/hr - $45.70/hr

4+ years exp

UCSF Health is a patient-focused organization committed to enhancing health and well-being through patient care, research, and education. The Practice Coordinator 3 is responsible for supporting practice operations and providing excellent customer service, acting as the public face of the Practice and facilitating communication between medical staff and departments.

BiotechnologyEducationHealth CareHospitalMedical

Responsibilities

Representing the administrative team as the public face of the Practice

Supporting practice operations and customer service recovery and intervention efforts

Providing support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing

Maintaining all routine clerical operations and communications

Adhering to the UCSF House and Telephone Standards and being sensitive to the needs of patients, staff and providers

Working closely with others and being flexible in dealing with changing priorities

Synthesizing knowledge of practice operations to problem-solve, prioritize and facilitate complex transactions

Providing excellent customer service and ensuring the accuracy of information flow between medical, hospital staff and departments to maximize unit efficiency

Qualification

Customer serviceOffice software proficiencyMedical terminology knowledgeAdministrative coordinationProblem-solving skillsOrganizational skillsBilingual capabilityBasic math skillsWriting skillsInterpersonal skills

Required

High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience

Successfully passes fingerprinting protocol and is approved to be a cash collector

Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time

Ability to analyze situations, prioritizes, and develops solutions and makes recommendations

Ability to work with minimal supervision

Ability to use good judgment and work independently, at times under the pressure of deadlines

Ability to access situations prioritizes workload, develop solutions and make recommendations

Excellent customer service and communication/interpersonal skills, both over the telephone and directly

Able to sit at a computer terminal with telephone headphones for extended periods of time

Basic math skills required

Proven ability to deal with a wide variety of individuals

Ability to deal sensitively and effectively with patients

Excellent organizational and problem-solving skills

Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents

Demonstrated administrative/office coordination skills

Demonstrated knowledge of medical practice terminology

Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable: Referrals (Incoming referral entry) and handling all referral WQs, Pend orders, Pend smart sets, Schedule surgeries, Work applicable work queues, Enter/edit outside test results, Messaging (CRM) if applicable, 2 nd calls in CRM if applicable, Telephone encounters, My open encounter, Staff message, New message, Route Patient advice request to providers (My Chart), Patient Schedule (My Chart), Letters, Pools, Patient look up, Check in process, Check out process, Comment field, Quick note, Scanning

Preferred

Bachelor degree in applicable area

Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services

Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three

Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred

Prior experience with EPIC