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Towne Park · 5 hours ago

Bell Attendant – JW Marriott Anaheim $20.42/HR + Tips

Anaheim, CA

Part-time

Onsite

New Grad, Entry Level

$20.42/hr - $20.42/hr

0+ years exp

Towne Park is a hospitality services company dedicated to creating exceptional experiences for their guests. The Bell Attendant is responsible for providing attentive and friendly hospitality services, assisting guests with luggage, and ensuring a pleasant stay at the hotel.

Car SharingHealth CareHospitalityParking

Responsibilities

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette

Posts up in designated areas when not completing tasks. Conducts thorough room presentations for guests. Assists guests with room changes when needed. Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel

Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and all other inquiries. Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area. Assists guests with transportation to off-site locations using only approved taxi cab or transport services

Correctly tags individual bags to be stored in the bell storage area. Assures all guests and luggage are safely transported to and from assigned destinations

Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested

Completes all tasks in a timely manner as instructed by the Account Manager

Qualification

Wheelchair Safety TrainingCustomer service knowledgeBasic math skillsTime comprehensionStandard English proficiency

Required

High school diploma or general education degree (GED)

Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)

Must complete the Wheelchair Safety Training course provided by Towne Park

One to three months related experience and/or training

Knowledge of principles and processes for providing customer and personal services

Must be able to read and write standard English language

Must be able to read and comprehend simple instructions, short correspondence and memos

Must be able to write simple correspondence

Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization

Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money

Ability to understand 24 hour and military time systems

Ability to understand rates applicable to time passed