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NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 2 hours ago

(NEX NORFOLK) SALES ASSOCIATE - MEN'S

Norfolk, VA

Part-time

Onsite

New Grad, Entry Level

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) is seeking a Sales Associate who will be the face of the company, highlighting the brand and assisting customers. The role involves providing excellent customer service, maintaining store appearance, and managing inventory.

Information Technology

Responsibilities

Proactively engage and make a connection with customers

Asking questions and listening to customer s needs

Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card

Provide premier customer service

Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes

Maintaining store appearance

Cross-selling products and knowing layout of the store

Make suggestions to customer on latest trends and current promotions based on customer s individual needs

Upselling products

Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs

Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer

Completing various forms of paperwork reports and reconciliation

Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed

May participate in periodic inventories

Adherence to assigned work schedule

Accurate and complete follow through on work assignments

Other Duties as assigned

Qualification

Customer ServiceProduct KnowledgeRetail ExperienceMathematical SkillsReasoning AbilityEnthusiasmCommunication SkillsTeamwork

Required

Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful and professional

Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization

Proactively engage and make a connection with customers

Asking questions and listening to customer's needs

Directing customers to merchandise, informing them about upcoming events, promotions, mobile offers, STAR card

Provide premier customer service

Cooperate and build positive, inclusive and respectful relationships, take accountability for your own actions and outcomes

Maintaining store appearance

Cross-selling products and knowing layout of the store

Make suggestions to customer on latest trends and current promotions based on customer's individual needs

Upselling products

Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge specs

Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer

Completing various forms of paperwork, reports and reconciliation

Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed

May participate in periodic inventories

Adherence to assigned work schedule

Accurate and complete follow through on work assignments

Basic knowledge of products merchandise

Strong interpersonal and communication skills

Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals

Ability to effectively communicate with customers, peers and management

Ability to communicate on the telephone with proper etiquette

Basic math functions such as addition, subtraction, multiplication and division

Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business

Ability to work as part of a team and take initiative independent of direct supervision

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours

May occasionally involve stooping, kneeling, crouching and climbing ladders

Vision abilities include close vision, color vision, depth perception and ability to adjust focus

Involves lifting at least 25 lbs. and up to 50lbs in some departments

Work typically performed indoors but may be assigned outdoors depending upon location

Enthusiastic, friendly and energetic with a desire to provide outstanding service

Available to work a variety of hours which may include early mornings, evenings, weekends and holidays

Preferred

Retail experience preferred but not required

High School Graduate Or Equivalent Preferred

Company

NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

Glassdoor3.4

The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.

Founded in 1946