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ROI Hospitality · 2 weeks ago

Hotel Sales & Front Office Manager

Alexandria, MN, 56308, US

Full-time

Onsite

Mid, Senior Level

3+ years exp

ROI Hospitality is looking for an energetic, positive, tenacious Sales Manager to plan sales strategies and increase revenue/occupancy levels at our Holiday Inn Express & Suites Alexandria. This dual role will also act as Front Office Manager and assist the General Manager with the supervision of the Front Desk.

Asset ManagementConsultingHospitalityMarketing

Responsibilities

Solicit, sell, and promote hotel to both group and transient customers

Work closely with the Regional Director of Sales and General Manager to maximize revenue and total occupancy

Assist in the overall success of hotel operations and revenue management practices

Perform telemarketing calls, outside sales calls, sales blitzes & written correspondence to solicit business

Create effective sales proposals and conduct property site tours for prospective clients

Negotiate and generate contracts to achieve maximum profit potential while satisfying client needs

Cultivate and maintain positive client relationships to promote repeat and referral group business

Maintain an active sales pipeline with a targeted goal of 60+ qualified in-person, telephone, or written correspondence sales calls every two weeks; Participate in Regency’s SalesRev Program

Manage hotel advertising and social media campaigns

Perform administrative duties including updating sales CRM system, producing sales and activity reports, maintaining account and contact information, entering tentative/confirmed room blocks

Represent the hotels at conventions, tradeshows, and networking events

Maintain awareness of trends in the marketplace, strengths/weaknesses of the competition and product/service knowledge

Be a team player and an active contributor to hotel operations; Assist with special projects as assigned

Manage the front desk department and oversee hiring, training, and scheduling staff

Ensure the front desk is run in a professional manner in accordance with management company and hotel policies

Assist the front desk during busy periods and staff shortages, including nights and weekends

Ensure the efficient operation of the hotel in the absence of the General Manager

Assist with budgeting, forecasting and inventory controls

Qualification

Hotel sales experienceIHG PMS systemsRelationship managementTime managementOrganizational skillsMicrosoft OfficeGuest service attitudeProfessional demeanorTeam player