Integrity · 1 week ago
Advisor System Administration Specialist
Austin, TX
Full-time
Onsite
Entry, Mid Level
2+ years expIntegrity is one of the nation’s leading independent distributors of life, health and wealth insurance products, seeking an Advisor Systems Administration Specialist. This role involves providing technical support to Registered Representatives and Advisors, translating business needs into technical solutions, and ensuring system security and compliance.
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Responsibilities
Serve as the first point of contact for new and existing Registered Representatives/Advisors seeking ongoing technical assistance over the phone, email or work ticket
Walking customers through the problem-solving process
Set up system access for new Registered Representatives/Advisors and employees
Support and maintain user accounts within Advisor Applications, O365 Admin portal including rights, permissions and groups
Learn about and become a Subject Matter Expert on the complex relationship between advisor applications
Provides technical support, troubleshoots and resolves urgent technical issues and responds to help requests via phone and email
Identifies, researches and escalates complex issues appropriately
Prioritize workload based on impact to the organization and the firms
Monitors system performance and performs remote troubleshooting through diagnostic techniques and pertinent questions
Audits applications and access to maintain security and compliance requirements are met
Determines the best solution based on the issue and details provided by customers
Assists in escalation with difficult issues and expedites processes whenever possible
Assist in managing a product backlog of support, enhancements, and project work; confirm alignment of priorities with business partners
Create and submit logs to management timely, ensuring performance, reliability and scalability of data
Train, develop, document and equip additional team members with skills and abilities to perform in the position
Serve as the subject matter expert to ensure alignment across the department
Other duties as assigned
Qualification
Required
2-3 years professional experience in IT Tier 1 related fields
Strong written and verbal communication skills including technical writing skills
Ability to articulate technical solutions to various technical and non-technical stakeholders
Ability to translate business requirements into technical requirements
Proven experience in Microsoft/Google Admin
Excellent skills and knowledge in Microsoft Office365, Azure/Entra
Proven experience with improving operational efficiency, service delivery and information management across IT organization
Knowledge and ability to work with Agile Methodologies
Will be required to register and fingerprint with FINRA
Associate degree in Computer Science, Information Systems, or equivalent combination of education and experience
Preferred
Tier 2 experience preferred
Previous Experience In An FMO/IMO Setting Is Highly Preferred
Benefits
Competitive compensation package
Benefits that make work more fun and give you and your family peace of mind
Company
Integrity
Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead.
5001-10000 employees
H1B Sponsorship
Integrity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$2.15BKey Investors
Silver Lake
2021-12-09Private Equity· $1.2B
2019-09-16Debt Financing· $945M
2019-08-28Private Equity
Leadership Team
Linda Zukauckas
Chief Financial Officer
Said Taiym
Chief Operating Officer
Recent News
Company data provided by crunchbase