Tyto Athene, LLC ยท 17 hours ago
Enterprise Monitoring Analyst
US-TX-San Antonio
Full-time
Onsite
New Grad, Entry Level
$30.35/hr - $30.35/hrTyto Athene is a trusted leader in IT services and solutions, and they are seeking an Enterprise Monitoring Analyst. This position is responsible for providing first-level network and IT infrastructure event monitoring and management in a 24 x 7 operations environment, ensuring accurate incident records and timely actions to minimize loss of IT services.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Accurately log, ticket, and own/escalate incidents resulting from infrastructure events
Provide accurate, timely, and professional documentation on all supported issues
Provide a high level of professionalism and customer service
Follow up on all incidents in a timely and professional manner
Quickly identify and escalate high-priority issues
Accurately triage/assign/escalate tickets per standard operating procedures
Efficiently and accurately, resolve all assigned incidents
Identify and document incident resolution and support knowledge
Complete all assigned duties in a timely and accurate manner
Adhere to the schedule and have dependable attendance
Qualification
Required
Technically competent
Strong critical-thinking skills that facilitate expedient problem solving
Must be knowledgeable/capable of effectively using common network monitoring techniques and tools (i.e. Splunk)
Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must
Familiar with Service Desk support methodology
Functional knowledge of Windows XP, MS Outlook/Office, VPN/remote access, printers, networking technology (routing, switching, network management)
Must be able to work in a stressful environment
Familiarity with DHA and the Military Health System (MHS) is preferred
Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
Preferred
AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred
Relevant technical certifications preferred (A+, Security+, Network+, etc.)
Familiar with ITIL (certification preferred)
HDI certification preferred
Benefits
Health/Dental/Vision
401(k) match
Paid Time Off
STD/LTD/Life Insurance
Referral Bonuses
Professional development reimbursement
Parental leave
Company
Tyto Athene, LLC
At Tyto Athene, we help turn Data to Dominance.
Founded in 2018
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dennis Kelly
Chief Executive Officer
Peter O'Donoghue
Chief Technology Officer
Recent News
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2025-11-23
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