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NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 1 day ago

CUSTOMER SERVICE CLERK (PART TIME)

Bethesda, MD

Part-time

Onsite

Entry Level

1+ years exp

Navy Exchange Service Command (NEXCOM) is seeking a part-time Customer Service Clerk to perform a variety of duties in connection with internal and external customer service operations. The role involves providing specialized services to customers, handling transactions, and ensuring customer satisfaction through effective communication and problem resolution.

Information Technology

Responsibilities

Greets and provide specialized services to customers

Perform transactions quickly efficiently and professionally

Provides the following representative services - Provides layaway services

Explain layaway policies and requirements

Provides refunds, merchandise exchanges and price adjustments in accordance with NEX policy

Takes and places customer special orders as required

Compute cost and takes required deposit

Places orders promptly and follow up regularly with applicable Buyer Vendor

Advises customer of delivery and updates status of order as necessary

Monitors status of rain checks issued to customers

Tracks orders and delivery

Advises customers of receipt of merchandise and arranges for pickup delivery

Adjusts selling price and computes necessary accounting documentation

Assists customers in opening NEXCARD accounts

Provides applications and basic program information

Assist customers with questions regarding their accounts such as available balances credit limits etc

Accepts NEXCARD payments

Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation merchandise returns price matching check cashing rain checks etc

Is empowered and responsible for resolving customer problems and complaints consistently tactfully and intelligently ensuring customer satisfaction as the end result

Nonroutine issues are immediately referred to a higher-level associate having authority to resolve the matter

Interact with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress codes uniform standards and assisting supporting sales team members to the maximum extent possible

Communicate information to customers knowledgeably and legibly

Follows up on commitments and handles all details necessary to successfully complete the sales encounter

Thank customers for their patronage

Reviews stock assortments and communicates regularly with supervisor store manager etc. regarding additions deletions customer preferences needs and problems etc

Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service job performance achievement of store department sales goals etc

As required, perform cash register transactions

Perform all types of cash register transactions, cash charge check layaway gift certificate etc. in an accurate and procedurally correct manner

Shop the competition to become familiar with commercial sector retail store sales events policies best practices etc

Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping engraving delivery gift certificates etc

Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft

Completes paperwork associated with merchandise inventory movement price adjustments customer returns cash register operation etc. accurately and completely

Assists in training new associates in store programs and policies as assigned

Performs other related duties as assigned

Qualification

Customer serviceCash register operationsRetail sales experienceCommunication skillsTeam collaboration

Required

1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled

Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience

Company

NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

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The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.

Founded in 1946

Virginia Beach, Virginia, USA

10001+ employees