STOKES HODGES AUTO GROUP · 19 hours ago
Service Advisor SIGN ON BONUS!
Beech Island,SC,US
Full-time
Onsite
Mid Level
3+ years expStokes Hodges Auto Group is looking for a Service Advisor to join their team. The role involves greeting customers, determining the service needed, preparing repair orders, and advising customers on additional services. The ideal candidate will maintain high customer satisfaction and handle customer complaints effectively.
Retail
Responsibilities
Greets customers in a timely, friendly manner and obtains vehicle information
Advises customers about necessary service for routine maintenance
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test
Confers with customers about inspection results, recommend corrective procedures
Prepares a repair order showing time, cost and labor estimates for service
Refers to service history, inspects vehicle, and recommends additional needed service
Establishes 'promised time.' Checks with service technicians to ensure timely repair
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
Reviews repair orders to ensure that work is completed, and additional work and authorization is noted
Responsible for printing and presenting VIR to customer
Explains the work performed and the repair order charges to the customer
Closes repair order timely and appropriately
Handles customer complaints
Maintains high customer satisfaction standards and requests positive survey from customer
Other tasks as assigned
Qualification
Required
Service Advisor experience REQUIRED
Computer literate and ability to understand vehicle computer systems
Must be team-oriented, flexible and focused on maintaining a high level of customer service
Available to work Saturdays
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to speak effectively before groups of customers or employees of organization
Valid Driver's License and clean driving record
High School diploma or GED OR 2+ years of experience
Must be able to stand 8 hours a day
Must be able to tolerate working in hot and cold weather
Must be able to lift, kneel, bend, and twist
Benefits
Paid Time off and Holidays
401k Plan with Employer Match
Medical/Dental Insurance - Company pays large portion of premium
Vision Insurance
Free Life Insurance
Voluntary Life, Disability and Critical Illness Benefits available
Vehicle Purchase and Service Discounts
Company
STOKES HODGES AUTO GROUP
STOKES HODGES AUTO GROUP is a retail company based out of 5425 Jefferson Davis Hwy, Beech Island, SC, United States.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase