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ImageFIRST · 16 hours ago

Route Analyst

Lakeland, FL

Full-time

Onsite

Mid, Senior Level

$50K/yr - $55K/yr

3+ years exp

ImageFIRST is the largest healthcare linen rental and laundry services provider to medical facilities throughout the continental United States and Puerto Rico. The Route Analyst will create loyal customers, ensure compliance with safety requirements, and conduct in-depth analysis to identify revenue opportunities while training and evaluating Route Sales Drivers.

ApparelHealth CareHospital

Responsibilities

Create loyal customers by utilizing all resources available

Strict compliance with and all DOT / Safety requirements

Ensure consistent daily interaction with all Route Sales Drivers through Face to Face Check-In

Conduct regular “Deep Dive analysis to ensure potential Revenue/EBITDA opportunities are captured

Serve as the locations voice of the customer and voice of the Route Sales Driver

Train, develop, and evaluate Route Sales Driver to assure that their individual performance meets the requirements of their job description goals

Serve as liaison with General Manager, Plant Manager, Office Manager and Service Leaders

Face to Face Check-In - Utilizing the Face to Face Checklist on the Intranet (LINK)

Fleet Safety/Maintenance: Oversee all truck maintenance, monitor fleet requirements, handle billing issues, monitor and maintain required truck supplies

Report Analysis: Utilize systems to identify revenue and EBITDA opportunities

Quality: Work with Route Sales Drivers, Service, and Production Leadership as needed to ensure we are delivering consistent high quality at all times

Onboarding/Ongoing Training: Participate in Route Sales Driver Onboarding and initial six week training

Problem resolution /Customer Service: Improve Customer Loyalty through excellent interaction and complete resolutions to any customer concerns

New Account Set up and Follow Up

Develop and maintain other reports as required by the General Manager

Initiative – Initiate new ideas to get the job done by going beyond the normal performance expectations of the position

Goodwill - Develop customer relationships by phone and travel to accounts as necessary

Qualification

Route sales managementCustomer relationship managementLeadershipTextile services knowledgeDecision makingCommunication skills

Required

Minimum of three years' of experience within route sales management

Proven Leadership: Ability to lead and direct co-workers and associates to streamline production, improve productivity and increase profitability

Salesmanship: Ability to identify needs and customer relationship for our products and services

Knowledgeable: Practical insight specific to the textile services industry and operations

Decision Making: Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information

Communication: Excellent oral, written, phone and face to face communication skills with associates, customers and managers