Honor Credit Union ยท 17 hours ago
Contact Center Inbound Specialist
Saint Joseph, MI
Full-time
Onsite
New Grad, Entry Level
0+ years expHonor Credit Union is dedicated to providing exceptional member service and financial solutions since 1934. They are seeking a Contact Center Inbound Specialist to develop strong member relationships through inbound calls, resolve inquiries, and promote products and services to enhance the member experience.
FinanceFinancial ServicesInsuranceLending
Responsibilities
Provides excellent member service by developing and maintaining strong member relationships by delivering an exceptional experience primarily through inbound calls
Courteously and promptly resolve member questions, assist members with their accounts, and furnish information about products and services
Appropriately escalates and connects members to other internal subject matter experts to maximize the members' experience
Actively look for opportunities to cross sell products and services that benefit the member
Maintain current knowledge of Honor offerings and accurately record transactions and conversations with members
Qualification
Required
High School diploma or equivalent
Six months to one year of similar or related experience, including time spent in preparatory positions
Knowledge of company products and sales policies and procedures
Must have a demonstrated ability to keep finances in order
Strong listening, verbal, and written communication skills
At all times follow the core values of Honor - Honest, Truth, Respect, and Integrity
Must be highly detailed
Preferred
Customer service and data entry experience is preferred
Benefits
Medical with prescription coverage
Dental
Vision
401k employer contribution & matching program
Incentive eligible
Paid time off and paid holidays (including your birthday!)
Paid community volunteer hours
Wellbeing spending account
Various discounts on credit union products and services for team members & their families
Additional perks included
Company
Honor Credit Union
Honor Credit Union is a financial service company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
H
Heather Luciani
Chief Strategy Officer
Company data provided by crunchbase