Apply on Employer Site

Distinguished Programs · 18 hours ago

Senior Operations Specialist

United States

Full-time

Remote

Mid, Senior Level

$85K/yr - $95K/yr

5+ years exp

Distinguished Programs is a company focused on operational excellence and continuous improvement. They are seeking a Senior Operations Specialist to drive the development and implementation of business processes and standard operating procedures while collaborating with cross-functional teams to optimize performance and efficiency.

Insurance

Responsibilities

Develop and Implement SOPs: Lead the design and implementation of standard operating procedures (SOPs) and process guidelines with a strategic lens, identifying opportunities to streamline workflows and embed best practices across teams and functions. Take ownership of documenting and refining processes, ensuring alignment with organizational goals and fostering a culture of continuous improvement

Collaborate with Stakeholders: Foster strong, trust-based relationships with key internal stakeholders in a virtual setting to deeply understand operational needs and challenges. Act as a liaison and advocate for process improvement by leveraging metrics and operational methodologies to ensure alignment across teams, monitor performance, and drive successful adoption of changes. Use influence and insight to facilitate collaboration, resolve resistance, and support a culture of continuous improvement

BPO Partnership: Drive strategic collaboration with internal and external offshore partners to optimize end-to-end workflows and enhance operational efficiency. Leverage performance metrics and data insights (time, volume, SLA) to identify systemic inefficiencies, prioritize improvement opportunities, and inform decision-making. Coordinate training support for BPO partners and quality assurance for internal UW partners for offshore tasks

Facilitate Change Management: Support and guide teams through process and workflow changes by proactively managing transitions, communicating updates clearly, and addressing concerns with empathy and insight. Leverage your understanding of operational dynamics to anticipate challenges and ensure smooth adoption of new technologies, practices, or strategic shifts

Process Expertise and Team Support: Serve as a go-to resource for process and SOP guidance, offering ongoing support and informal mentorship to team members. Proactively identify training needs, troubleshoot issues, and reinforce best practices to ensure long-term proficiency and consistency across teams

Analyze and Resolve Operational Issues: Lead efforts to investigate operational inefficiencies by conducting thorough root cause analyses and synthesizing findings into actionable recommendations. Collaborate with stakeholders to implement solutions that improve performance, reduce friction, and align with broader business goals

Foster a Culture of Operational Excellence: Champion a mindset of continuous improvement by encouraging proactive evaluation of processes and promoting scalable, effective workflows using metrics and operational methodologies

Qualification

PropertyCasualty InsuranceBusiness Process DesignProcess Improvement CertificationData-Driven InsightsInformation Technology CollaborationCross-Functional CollaborationVisio SkillsOffice 365 ProficiencyProblem SolvingConflict ResolutionTime ManagementFacilitation Skills

Required

2+ years minimum of Property and Casualty (P&C) Insurance industry experience

Minimum 5 years of experience in developing and implementing business processes, collaborating with cross-functional teams to design, document, and optimize workflows using diverse process management methodologies

Bachelor's degree in business administration, Operations Management, or other related fields, or equivalent combination of education and/or experience

Process design or continuous improvement certification(s) are a plus

Experience working with Information Technology (IT) teams and BPO Partnerships

Excellent problem solving and conflict resolution skills and the ability to identify, assess, and resolve business problems, risks and facilitate resolution and risk mitigation

Ability to prioritize multiple projects, perform complex tasks, remain organized, and manage your time

Strong desire to continuously learn and ask thoughtful questions to deepen understanding of business operations

Ability to facilitate meetings and publicly communicate complex ideas clearly and concisely

Computer savvy: Visio (or similar software) skills. Proficiency in Office 365

Benefits

Summer Fridays (Leave at 3:00PM all Fridays from Memorial Day to Labor Day)

Great healthcare coverage including Medical, Vision, and Dental

401k with 4% company match. Immediately 100% vested

Life, disability and supplemental insurance

Growth and development opportunities

Wellness Benefits including an Employee Assistance Program and Telemedicine

Work/Life Balance with generous time off policy including PTO and paid holidays, Dependent Daycare flexible spending account, paid parental leave, a commuter account, and a sabbatical every 7 years