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Miller Resource Group · 14 hours ago

Customer Quality Engineer- Field Service

Greater Fayetteville, AR Area

Full-time

Hybrid

Mid Level

$59K/yr - $79K/yr

Miller Resource Group is seeking a Customer Quality Engineer focused on building and maintaining trust with clients through hands-on field engagement. This role involves extensive travel and aims to ensure customer satisfaction and system uptime while supporting field service operations.

Food and BeverageIndustrialManufacturingSales

Growth Opportunities

Hiring Manager

Kacie Chitwood

Responsibilities

Act as the frontline representative for customers, resolving issues, maintaining relationships, and preventing downtime

Travel extensively to onsite locations; initially train in Rogers, AR (~1–1.5 weeks/month) before transitioning to more autonomous regional support

Operate independently with high accountability, self-motivation, and minimal supervision

Collaborate with our internal technical support team for escalations or complex troubleshooting

Support the onboarding and training process for field service operations

Prioritize retaining existing clients through dependable support rather than opening new accounts

Qualification

Mechanical aptitudeElectrical aptitudeVFD experienceHigh voltage systemsCustomer relationship managementField service experienceInterpersonal skills

Required

Strong interpersonal skills, integrity, and a customer-first mindset

Mechanical and electrical aptitude; comfortable using hand tools

Experience or familiarity with VFDs or automation/maintenance work: HVAC, millwright, or field service roles work well within similar fields – IT is not a fit

Have knowledge or experience working on high voltage (480v) systems

Associate degree or equivalent hands-on experience sufficient; formal degree not mandatory

Proven ability to maintain customer relationships and manage field challenges independently

Must have or be willing to obtain a passport for international travel