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The Helper Bees · 14 hours ago

Program Enablement Specialist

United States

Full-time

Remote

Entry Level

1+ years exp

The Helper Bees is a company dedicated to empowering older adults and their families in finding quality in-home care providers. The Program Enablement Specialist is responsible for executing program operations with accuracy and efficiency, focusing on delivering high-quality work and supporting reliable program outcomes.

Elder CareHealth CareHome Health CareInsuranceInsurTech

Responsibilities

Drive program conversions by proactively engaging facilities, senior adults, caregivers and agencies through outbound calls that promote THB’s products and services, address objections, and close commitments

Facilitate conversion and adoption among members, caregivers, agencies, and facilities by onboarding them to THB’s digital submission solution, guiding setup and usage, and transitioning them from legacy timesheet and claims processes while demonstrating clear value and efficiency gains

Educate new members, facilities, caregivers, and providers on submissions and processes to ensure successful program adoption

Convert caregivers, agencies, and/or facilities by onboarding them onto THB’s digital submission processes, guiding them through setup and usage

Drive adoption among agencies and facilities by transitioning them from legacy timesheet and/or claims submission processes to THB’s digital solution, clearly demonstrating value and efficiency gains

Execute assigned program workflows accurately and efficiently in accordance with established processes and standards, managing assigned tasks, queues, and priorities to meet productivity and service-level expectations

Re-engage and reactivate previous agencies, caregivers and facilities by promoting new submission opportunities on THB’s platform through direct communication via phone and email

Maintain high levels of quality, data integrity, and attention to detail across all work outputs, accurately documenting communications and actions within required systems to ensure visibility and continuity

Communicate clearly with team members and leadership regarding progress, risks, or blockers

Apply feedback from quality reviews and coaching to improve performance

Identify potential issues or inefficiencies and escalate them with context and proposed solutions

Support team coverage needs as assigned during peak periods or staffing gaps

Participate in training, onboarding, and process updates to remain current on program requirements

Demonstrate accountability, reliability, and professionalism in daily execution

Rebuild engagement with former facilities, agencies, and caregivers by showcasing new opportunities and the improved benefits of submitting through THB’s platform

Other duties as assigned to support program success

Qualification

Program operations experienceAttention to detailVerbal communication skillsAdaptability to processesOrganizational skillsCuriosityWillingness to learnSound judgmentTeam collaboration