TBi Airport Management Inc. ยท 20 hours ago
Customer Service Agent
ATL Hartsfield International Airport
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrTBi Airport Management Inc. is seeking a Customer Service Agent to provide the highest level of customer service to passengers and employees at HJAIA. The role involves assisting passengers through various airport processes and ensuring efficient communication with airline and customs personnel.
Airlines/Aviation
Responsibilities
Provide airport and passenger information to facilitate the efficient movement of passengers through Security Checkpoints
Assist passengers at various locations throughout Concourses E and F
Provide assistance to incoming international passengers with Automated Passport Control Kiosk
Reflect a positive public relations image and maintain a high standard of service by providing accurate, current and complete information and/or escorting passengers in need of aid or additional information
Create a dependable and efficient communication system catering to the public, airline tenants and Customs and Border Protection officers
Provide information and assistance to employees and passengers, as required
Other duties as assigned
Qualification
Required
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed
Skill in effective oral and written communication
Ability to establish and maintain good working relationships with other TBI employees, airline employees and Customs and Border Protection officers
Walking and standing for extended periods of time is required throughout the course of daily activities
Position involves sensitive encounters with passengers, airline employees and Customs and Border Protection officers and requires a sense of responsibility to provide the most accurate information
Stress associated with responding to/solving problems with the travelling public
Operations are dynamic and situations may require immediate attention
This position has high exposure to the public and requires a professional approach and demeanor under all conditions
It also requires a genuine willingness to assist persons with a wide range of requests and needs
Benefits
Benefits package available
Company
TBi Airport Management Inc.
For more than 40 years, TBI Airport Management has been a major private airport operator in the United States.
Founded in 1991
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase